Citlali Castillo
Philadelphia,PA
Summary
Enthusiastic and dependable professional who takes pride in delivering high-quality customer service and providing unforgettable dining experiences to restaurant guests. Experienced in anticipating customer requirements, handling complaints and resolving problems promptly. Stays focused and positive in stressful and high-pressure situations.
Overview
5
5
years of professional experience
Work History
Server
Green Eggs Cafe
07.2021 - Current
- Worked with POS system to place orders,and manage bills
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu items, ingredients and cooking methods.
- Kept server areas clean and stocked to increase efficiency while working tables.
Barista
Green Eggs Cafe
07.2021 - Current
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Host
Green Eggs Cafe
07.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
Server
Mole Poblano
11.2020 - 07.2021
- Cultivated warm relationships with regular customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
La Mula Terca
01.2019 - 03.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Carefully planned client check-ins to take orders, verify meal satisfaction following delivery, and address any issues.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Constitution High School
Philadelphia, PA05.2019
Skills
- Fluent in English and Spanish
- Guest Engagement
- Food and Beverage Upselling
- Daily specials memorization
- Table Bussing
- Cash Handling
Timeline
Server
Green Eggs Cafe
07.2021 - Current
Barista
Green Eggs Cafe
07.2021 - Current
Host
Green Eggs Cafe
07.2021 - Current
Server
Mole Poblano
11.2020 - 07.2021
Server
La Mula Terca
01.2019 - 03.2021
Constitution High School
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