Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Citlali Escobedo

Davis,CA

Summary

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

8
8
years of professional experience

Work History

Respite Care Provider

Pacific Homecare Services
Sacramento, CA
11.2021 - Current
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship by demonstrating respect, friendliness, and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team dynamic with a proven ability to learn quickly and adapt to new situations.
  • Provided compassionate and patient-focused care that monitored clients' overall health, cultivated well-being and noted significant changes.
  • Strengthened communication skills through regular interactions with clients, depending on level of needs.
  • Passionate about learning and committed to continual improvement and resourcefulness.
  • Assisted residents with basic activities of daily living.
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.

Office Coordinator

Heritage Oaks Hospital
Sacramento, CA
04.2021 - 05.2022
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Enhanced office staff patient relations strategies to improve interactions and reduce complaints.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, patient intakes, daily and weekly attendance reports, registration, recordkeeping, and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Implemented project management techniques to overcome obstacles and increase team efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Behavioral Health Technician

Safe Harbor Crisis House, Yolo County Care Continuum, YCCC
Woodland, CA
03.2020 - 07.2021
  • Performed client intake procedures for new admissions, informing client of facility rules and activities.
  • Participated in multidisciplinary team meetings to discuss progress and individualized treatment plans of clients, including the implementation of evidence-based therapeutic interventions to assess mental health needs.
  • Facilitated on-site activities, support groups, and outings to help clients develop coping strategies and social skills.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security, well-being and maintain positive staff relationships to better serve clients.
  • Identified and de-escalated behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention to ensure safety.
  • Observed and documented patient behaviors, interactions, incidents and mental status and notified clinician of unusual or potentially dangerous occurrences.
  • Supported client's medical needs, including administering prescribed medications to relieve symptoms and promote positive outcomes while maintaining client documents up to date by tracking medication and ensuring proper medication administration.

Interim Care Program (ICP) Case Manager

Wellspace Health
Sacramento, CA
07.2020 - 12.2020
  • Provide case management services to homeless clients recently discharged from the hospital with the goal of advocating with clients in obtaining an identification, income, insurance, and housing.
  • Complete intakes of all clients, document progress notes and maintain up to date client records in case files.
  • Transport clients to/from appointments and coordinate linkage to various community resource programs and supports.
  • Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden. Conducted utilization review to verify medically necessary care is received in correct setting.
  • Arranged transportation and documented details of discharge transition plans. Mitigated patient discharge delays by coordinating tests, therapy and other treatments.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care, utilizing critical thinking to break down problems, evaluate solutions and make decisions
  • Cultivated network of community resources to provide most comprehensive support services possible to clients.
  • Developed and implemented individualized care plans and coordinated referrals to specialists, hospitalizations, ER visits, and other enabling services for patients.
  • Managed time efficiently in order to complete all tasks within deadlines and paid attention to detail while completing tasks.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Volunteer

Joan Viteri Memorial Clinic, JVMC
Davis, CA
04.2019 - 06.2020
  • Perform patient intake duties in a student run clinic whose mission is to provide unbiased health care for stigmatized populations, including individuals who are homeless, work in the sex trade, use intravenous drugs, and/or identify as transgender
  • Advocate for members by meeting them “where they are” through the application of Harm Reduction Philosophy and Person-Centered Language to reduce the dehumanization of people with diverse experiences.

Peer Advisor Counselor

UC Davis
Davis, CA
08.2018 - 09.2019
  • Provided holistic advising to first generation, low-income students that focused on a comprehensive student profile.
  • Implemented strategies to develop life skills such as strong decision making, problem solving, time management, task prioritization, communication, study methods, and organization.
  • Coordinated, promoted and facilitated academic based events, including academic and career planning presentations and workshops.
  • Facilitated peer-to-peer conversations that supported open communication and trust while sharing resources, opportunities, and activities that support academic success and personal development.
  • Mentored a cohort of 200 first generation students in a 3-week summer transition program called STEP.

President

UC Davis Best Buddies Organization
Davis, CA
10.2015 - 06.2019
  • Lead & oversee the Best Buddies UC Davis chapter, consisting over 100 members to promote inclusion for people with Intellectual and Developmental Disabilities, ages ranging from 16 to 50’s.
  • Established relationships with club members and maintained positive club standing with trustworthy actions, strong conflict resolution and dynamic communication.
  • Facilitated monthly meetings for BB organization to cultivate innovative policies to improve organizational performance and increase member satisfaction by monitoring club activities to identify areas for improvement.
  • Educated new members and officers on policies and procedures relevant to different roles and delegated project management.
  • Partnered closely with club officers to develop strategies promoting club engagement growth. Strategies include: Identified topics of interest for club, researched and invited speakers, and coordinated presentations. Delegated proposals for club member discussion and approval. Cultivated partnerships with related clubs and service organizations.
  • Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Reduced operational costs through strategic cost management initiatives.
  • Supported project management teams for optimal performance.
  • Cultivated company-wide culture of innovation and collaboration.
  • Tracked "buddy" interactions between college student and disabled community member to ensure the requirement fulfillment and monthly submitted reports to nearest Best Buddies chapter.
  • Attended BB 3-Day Leadership Conference

Special Education Clerical Assistant

Davis Joint Unified School District
Davis, CA
07.2015 - 07.2018
  • Welcomed and greeted incoming visitors professionally and provided friendly, knowledgeable assistance and alerted staff to arrivals of scheduled appointments.
  • Maintained and updated office records and data entry, both digital and physical, compiling and organizing related data to ensure accuracy.
  • Provided clerical support to requested party via phone, email, and in person by copying, faxing, and filing documents.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Composed and preserved sensitive, confidential reports and documentation.
  • Organized and detail-oriented with a strong work ethic.

Caregiver

Memory Care Unit, Atria Covell Gardens
Davis, CA
06.2016 - 04.2017
  • Provided support by responding to individual needs of each resident, recorded observations of health and behavior using communication logs and reported changes to appropriate personnel and monitored intake to help residents achieve nutritional objectives.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship. Provided compassionate and patient-focused care to deliver emotional support and offer companionship and kindness to elderly patients.
  • Aid residents with feeding, personal hygiene, including dressing, grooming, bathing, dental care, restroom needs and household chores.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance. Entrusted to handle confidential and sensitive situations in professional matter.

Human Resources Clerical Assistant

Davis Joint Unified School District
Davis, CA
07.2015 - 11.2016
  • Provided clerical support to company employees by copying, faxing, and filing documents to maintain office organization.
  • Composed sensitive, confidential reports and documentation, including employee records from individual departments.
  • Maintained records of material flow, compiling and organizing related data.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered and redirected inquiries from callers seeking information from district departments.

Camp Counselor

Cal Aggie Camp, UC Davis
Davis, CA
06.2015 - 07.2015
  • Mentor foster youth within the ages of 9 to 16 years old to ensure safety of children through facilitation of daily activities and cultivate relationships with the children through compassion and kindness. Encouraged team performance to increase camaraderie, trust and rapport.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers. Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity. Monitored participation in recreational activities to provide assistance to participants.
  • Assisted in preparing recreational materials and supplies for each activity. Collaborated with other recreation staff in developing new recreational activities.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes. Supported children by actively listening and offering encouragement.
  • Documented activities, injuries and accidents to inform parents on child's camp experience and address any concerns or issues. Mediated camper conflicts to resolve problems and maintain positive and safe camp environments. Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
  • Participated in camper registration and check-in processes to collect all necessary camp information and paperwork.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living while factoring in abilities, needs and interests of participants in development of events and programs.

Education

Abnormal Psychology, Developmental Disorders, Cognitive Psychology, Intro to Clinical Psychology, Developmental Psychology, Guidance and Counseling, Personality Psychology -

Bachelor of Arts - Psychology and Spanish

University of California

Skills

  • Organize Community Support
  • Effective Written and Verbal Communication
  • Understanding Customer Needs
  • Spanish Fluency
  • Problem-Solving Techniques
  • Strategic Planning
  • Developing Office Systems
  • Process Optimization
  • Project Management
  • Cross-Functional Collaboration
  • Task Prioritization
  • Microsoft Office

Languages

Spanish
Native or Bilingual

Timeline

Respite Care Provider

Pacific Homecare Services
11.2021 - Current

Office Coordinator

Heritage Oaks Hospital
04.2021 - 05.2022

Interim Care Program (ICP) Case Manager

Wellspace Health
07.2020 - 12.2020

Behavioral Health Technician

Safe Harbor Crisis House, Yolo County Care Continuum, YCCC
03.2020 - 07.2021

Volunteer

Joan Viteri Memorial Clinic, JVMC
04.2019 - 06.2020

Peer Advisor Counselor

UC Davis
08.2018 - 09.2019

Caregiver

Memory Care Unit, Atria Covell Gardens
06.2016 - 04.2017

President

UC Davis Best Buddies Organization
10.2015 - 06.2019

Human Resources Clerical Assistant

Davis Joint Unified School District
07.2015 - 11.2016

Special Education Clerical Assistant

Davis Joint Unified School District
07.2015 - 07.2018

Camp Counselor

Cal Aggie Camp, UC Davis
06.2015 - 07.2015

Abnormal Psychology, Developmental Disorders, Cognitive Psychology, Intro to Clinical Psychology, Developmental Psychology, Guidance and Counseling, Personality Psychology -

Bachelor of Arts - Psychology and Spanish

University of California

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Citlali Escobedo