Citlali Hernandez Garcia
New Brunswick
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Lead Sales Key Holder
Amys Hallmark
03.2023 - Current
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Promoted a positive work environment with clear communication and teamwork.
- Collaboratively executed policies and regulations along completing administrative work.
Customer Service Representative Assistant
Yankee Clipper Distribution
02.2022 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Processed high volume of sales orders through portal entry.
- Collaborated with team members to optimize overall performance and achieve departmental goals.
- Maintained accurate records of customer interactions, ensuring prompt follow-ups when necessary.
Cashier/Cash Office Associate
Marshalls & HomeGoods
05.2019 - 04.2022
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Streamlined cash management processes for increased efficiency and reduced discrepancies.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principles and philosophy.
Education
Bachelor of Science - Human Resources Management | Labor And Employment
Rutgers, The State University of New Jersey
New Brunswick, NJ01.2025
Associate of Science -
Middlesex County College
Edison, NJ05.2021
Skills
- Quality Assurance
- Team Building & Leadership
- Time Management
- Verbal/Written Communication Skills
- Team Player
- Microsoft Office
Languages
English
Spanish
Timeline
Lead Sales Key Holder
Amys Hallmark
03.2023 - Current
Customer Service Representative Assistant
Yankee Clipper Distribution
02.2022 - 11.2022
Cashier/Cash Office Associate
Marshalls & HomeGoods
05.2019 - 04.2022
Bachelor of Science - Human Resources Management | Labor And Employment
Rutgers, The State University of New Jersey
Associate of Science -
Middlesex County College
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