Destiny Collins
Lead Sales Associate
Mount Washington,KY
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 2 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Key Holder/Lead Sales Associate
Dollar General
Mt Washington , Kentucky
09.2018 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Counted out cash drawers and balanced totals.
- Broke down boxes and disposed of trash.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Directed customers to correct store locations.
- Rotated stock according to dates and protocols.
- Received and counted money.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Provided sales feedback to management to address concerns in sales reports.
Warehouse Associate
Amazon
Shepherdsville, KY
02.2017 - 09.2018
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Compared received packages against shipping documents.
- Entered quantity received against purchase order in computer system.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Worked safely around moving machinery.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Customer Service Representative
Geek Squad City
Louisville, KY
05.2016 - 02.2017
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Repair Technician
Iqor
Louisville, KY
01.2014 - 04.2016
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
Education
High School Diploma -
Bullitt East High School
Mount Washington, KY 08.2009 - 05.2013
Skills
Team Player
Multi-tasking strength
Time management
Hard-working mindset
Quality assurance
Professional telephone demeanor
Good listening skills
Creative problem solving
Timeline
Key Holder/Lead Sales Associate
Dollar General
09.2018 - Current
Warehouse Associate
Amazon
02.2017 - 09.2018
Customer Service Representative
Geek Squad City
05.2016 - 02.2017
Repair Technician
Iqor
01.2014 - 04.2016
High School Diploma -
Bullitt East High School
08.2009 - 05.2013