Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Destiny Collins

Lead Sales Associate
Mount Washington,KY

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 2 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.

Overview

4
4
years of post-secondary education
7
7
years of professional experience

Work History

Key Holder/Lead Sales Associate

Dollar General
Mt Washington , Kentucky
09.2018 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Counted out cash drawers and balanced totals.
  • Broke down boxes and disposed of trash.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Directed customers to correct store locations.
  • Rotated stock according to dates and protocols.
  • Received and counted money.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Provided sales feedback to management to address concerns in sales reports.

Warehouse Associate

Amazon
Shepherdsville, KY
02.2017 - 09.2018
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Compared received packages against shipping documents.
  • Entered quantity received against purchase order in computer system.
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Worked safely around moving machinery.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.

Customer Service Representative

Geek Squad City
Louisville, KY
05.2016 - 02.2017
  • Provided primary customer support to internal and external customers.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Repair Technician

Iqor
Louisville, KY
01.2014 - 04.2016
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.

Education

High School Diploma -

Bullitt East High School
Mount Washington, KY
08.2009 - 05.2013

Skills

    Team Player

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Timeline

Key Holder/Lead Sales Associate

Dollar General
09.2018 - Current

Warehouse Associate

Amazon
02.2017 - 09.2018

Customer Service Representative

Geek Squad City
05.2016 - 02.2017

Repair Technician

Iqor
01.2014 - 04.2016

High School Diploma -

Bullitt East High School
08.2009 - 05.2013

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Destiny CollinsLead Sales Associate