Citlali Rodriguez
Chicago,IL
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace, detail-oriented, and experienced in handling daily accounts and managing inventory. Safety-conscious with a strong work ethic and the ability to adapt to different environments. I am ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Evergreen Park, IL
08.2021 - 01.2025
- Arranged merchandise and built eye-catching displays after analyzing sales data to identify trends and areas for improvement, to increase sales.
- Supported highest standards of conduct and service to support company reputation.
- Led inventory management, ordered supplies, and managed stock levels to minimize waste, as well as monitored equipment maintenance, scheduled repairs, and serviced to avoid operational disruptions.
- Supervised a team of employees, maintaining a positive, team-oriented environment and a productive atmosphere to enhance the employee experience, encouraging collaboration and effective communication.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Ensured compliance with health department regulations related to food handling practices.
- Maintained a calm demeanor during high-volume periods and special events, as well as addressed and resolved any customer concerns to maintain brand loyalty.
- Trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Froster
Nothing Bundt Cakes
Oak Lawn, IL
03.2021 - 05.2023
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Kept an organized work area and completed other general cleaning duties, such as mopping/sweeping floors, wiping down tables, washing dishes, emptying trash cans, and regularly cleaning utensils and workspaces to keep a sanitary work environment.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Maintained a neat, well-groomed appearance, including personal hygiene, hair restraint, and minimal jewelry, to meet company standards.
Brand Ambassador
American Eagle Outfitters
Chicago Ridge, IL
07.2020 - 07.2021
- Promoted a positive company image through superior customer service experiences by greeting and conversing with guests to share information about products and services, and introduced sales, promotions, and other brand initiatives to gain customer loyalty.
- Completed general cleaning duties, such as mopping/sweeping floors, wiping down registers, steaming clothes, sanitizing fitting rooms, and emptying trash cans.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage, and appealing displays to encourage customer sales, and move overstock items.
- Helped teammates with sales-processing tasks to meet daily sales goals, and built and maintained relationships with peers and upper management to drive team success.
Sales Associate
PetSmart
Evergreen Park, IL
04.2019 - 04.2020
- Greeted and engaged customers while building trusting and friendly relationships by using professional dialogue to determine their needs, helped find specific products, answered questions, and offered product advice while making personal connections.
- Maintained an organized checkout area and completed other general cleaning duties, such as mopping/sweeping floors, wiping down registers, dusting shelves, and emptying trash cans.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices, as well as retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
- Organized stockroom shelves according to size, color, or style. Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels, and made room for new merchandise with signage and appealing displays to encourage customer sales, and move overstock items.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ2024
High School Diploma -
Gurdon S. Hubbard High School
Chicago, ILJun.2019
Skills
- Adaptable
- Ability to multitask and work under pressure
- Time management and organization skills
- Excellent communication skills
- Promotional strategies
- Team management
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Barista Shift Supervisor
Starbucks
08.2021 - 01.2025
Froster
Nothing Bundt Cakes
03.2021 - 05.2023
Brand Ambassador
American Eagle Outfitters
07.2020 - 07.2021
Sales Associate
PetSmart
04.2019 - 04.2020
Bachelor of Science -
Arizona State University
High School Diploma -
Gurdon S. Hubbard High School
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