Citlalli Mancillas Nava
Wichita
Summary
Dedicated food service professional with a successful background at Child Start Headstart and Jose Peppers, prioritizing food safety and customer service. Capable of multitasking and working collaboratively to meet dietary demands and boost guest satisfaction. Known for efficiently managing guest feedback and achieving high satisfaction levels in challenging situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Server
Child Start Headstart
Wichita
08.2025 - Current
- Maintains and documents hold and cold food at recommended temperatures.
- Ensures that food is properly stored and labeled.
- Divide food into appropriate amounts for serving each class, and deliver it to each classroom with serving utensils and tableware.
- Cleans dishes and the kitchen while maintaining health and sanitation requirements.
- Adjusts menus or prepares special meals to meet dietary needs, as directed by the EC manager in coordination with the Nutrition Coordinator.
Host
Jose Peppers
Wichita
10.2022 - 06.2025
- Provided excellent customer service by anticipating customer needs.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
Education
High School Diploma -
Northeast Magnet High School
Bel Aire, Ks05-2020
Some College (No Degree) -
Butler Community College
El Dorado, KSSkills
- Team collaboration
- Customer service
- Food safety practices
- Multitasking proficiency
- Adaptability
- Interpersonal skills
Languages
Spanish
Native/ Bilingual
Certification
- CPR and First Aid Certified - American Heart Association
Timeline
Food Server
Child Start Headstart
08.2025 - Current
Host
Jose Peppers
10.2022 - 06.2025
High School Diploma -
Northeast Magnet High School
Some College (No Degree) -
Butler Community College