Lila Creason
Pending
Durant,OK
Summary
Customer-oriented with a strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Motivated business women with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Food Server
Reba's Place
03.2023 - 05.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Completed table resets by wiping down surfaces and refilling condiments.
Commercial Cleaner
Wall To Wall Cleaning Services LLC
03.2022 - 01.2023
- Cleaned building floors by sweeping, mopping and scrubbing floors.
- Maintained clean, neat and professional entrances.
- Handled equipment, chemicals and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved around heavy equipment and furniture for storage or rearranging.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Cage Cashier
Everi Holdings Inc.
08.2018 - 12.2018
- Used [ Software ] to record and report sales transaction information
- Cashed out employee tips and worked with slot technicians to pay out jackpots
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close
- Completed all gaming forms and reports and assisted customers with credit-related problems
Gift Shop Assistant
Choctaw Nation of Oklahoma
12.2017 - 04.2018
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
- Stayed up to date on store promotions, payment policies and security practices
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Recommended merchandise to customers based on needs and preferences
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Communicated with customers about offerings, including policies, restrictions and refund policies
Education
Associate of Applied Science - Biomedical Science
Kiamichi Technology Center - Durant
Durant, OK05.2018
High School Diploma -
Durant High School
Durant, OK2018
Skills
- Records administration
- Customer relations
- Incidents management
- Database entry
- Process evaluations
- Device configuration
- Order picking
- Service planning
- Vital signs monitoring
- Appointment scheduling
- Product upselling
- Product and service knowledge
- Safety and compliance
- Store opening and closing
- Event coordination
- [Biomedical Science] instruction
- Decontamination and sanitation
- Process management
- Reporting and documentation
- Policy evaluation
- Document review
- ID verification
- Safe food handling
- Physical education instruction
- Scheduling and calendar management
- File/records maintenance
- Database updates
- Recordkeeping
- Process and procedure development
- Conflict and dispute resolution
- Team collaboration
- Facility security
- Inbound and outbound calling
- Strategic planning
- Quality assurance
- Career planning
- Safe driving
- Reference research
- Training and presentations
- Research
- Excellent with kids
- ABLE License Holder
- POS Systems Operations
- Servsafe Certified
- Dining Customer Service
- Daily Specials Memorization
- Training Junior Team Members
- Bar Terminology
- High-Volume Dining
- Food and Beverage Pairings
- Guest Relations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Server
Reba's Place
03.2023 - 05.2023
Commercial Cleaner
Wall To Wall Cleaning Services LLC
03.2022 - 01.2023
Cage Cashier
Everi Holdings Inc.
08.2018 - 12.2018
Gift Shop Assistant
Choctaw Nation of Oklahoma
12.2017 - 04.2018
Associate of Applied Science - Biomedical Science
Kiamichi Technology Center - Durant
High School Diploma -
Durant High School
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