William Izlar
Durham,NC
Summary
Skilled at providing excellent customer service in a fast paced environment while multitasking interpersonal resolution with a focus on teamwork. Proficient in need anticipation and creative response to troubleshooting with attention to detail. A natural salesman with verbal and written communication abilities that translate into managerial organization and customer relations.
Overview
23
23
years of professional experience
Work History
Floor Manager, Bartender/Server
Yellowstone National Park
YNP, WY
01.2016
Supervising Manager of EVS
Duke Regional Hospital
Durham NC
01.2021 - Current
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
- Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
- Drove process improvements that resulted in increased efficiency, effectiveness, or overall performance of the team or department.
- Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
- Streamlined team operations by implementing efficient project management systems and communication channels.
- Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Led cross-functional teams to achieve project goals within budget constraints and tight deadlines.
- Reduced operational costs by identifying inefficiencies, restructuring teams, and optimizing workflows.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Administrative assistant
IT People Corporation
Morrisville, NC
01.2019 - Current
Manager, Bartender
Viceroy
Durham, NC
01.2018 - 01.2019
Bartender/Server
Rue Cler
Durham, NC
01.2017 - 01.2018
Manager, Bartender/Server
Basan
Durham, NC
01.2014 - 01.2016
District Beverage Manager, Wine Consultant
Kroger
Durham, NC
01.2011 - 01.2014
Bartender/Server
Tylers Taproom
Durham, NC
01.2007 - 01.2011
Paid Internship
First Union Securities
Durham, NC
01.2001 - 01.2006
Education
English
Appalachian State University
12.2004
Cardinal Gibbons High School
12.2000
Skills
- Windows/Mac
- Word
- Adobe
- Powerpoint
- Excel
- Microsoft OneNote
- Microsoft Outlook
- HRAS
- Upserve
- Aloha
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Data organization
- Deadline-oriented
- Records Management
- Professional and mature
- Calendar Management
- Filing and data archiving
- Invoice Processing
- Documentation And Reporting
- Relationship Building
- Mail handling
- Meticulous attention to detail
- Document Management
- Data Collection
- Spreadsheets
- Multi-Line Phone Systems
- Client Relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Event Coordination
- Complex Problem-Solving
- Social media knowledge
- Internal Communications
- Attendance record management
- Purchase orders organization
- Coordination
- Training and coaching
- Project Management
- Supervising staff
- Letter preparation
- Payroll and budgeting
- Workflow Planning
- Mail distribution
- Expense Reporting
- Staff Management
- Inventory Systems
- Office Equipment Maintenance
- Correspondence Writing
- Reception oversight
- Team Bonding
- Research
Community Service
- Avila Retreat Center, Durham, NC, Volunteer position, 2000-01-01, 2018-12-31, Prepare and clean rooms for guests, Cook and clean kitchen after each meal
- Land Stewardship, Eno River, Durham, NC, Volunteer position, 2014-01-01, current, Clearing and maintaining trails, Festival Coordination
- Triangle Land Conservancy, Durham, NC, Volunteer position, 2018-01-01, current, Trail conservator. Restoration, and preservation
Timeline
Supervising Manager of EVS
Duke Regional Hospital
01.2021 - Current
Administrative assistant
IT People Corporation
01.2019 - Current
Manager, Bartender
Viceroy
01.2018 - 01.2019
Bartender/Server
Rue Cler
01.2017 - 01.2018
Floor Manager, Bartender/Server
Yellowstone National Park
01.2016
Manager, Bartender/Server
Basan
01.2014 - 01.2016
District Beverage Manager, Wine Consultant
Kroger
01.2011 - 01.2014
Bartender/Server
Tylers Taproom
01.2007 - 01.2011
Paid Internship
First Union Securities
01.2001 - 01.2006
English
Appalachian State University
Cardinal Gibbons High School