Citlalli Quezada
Penske Truck Leasing
FARMINGTON,NM
6
years of professional experience
Bilingual customer service professional with experience in rental agreements, client communication, and fleet scheduling. Strong problem-solving skills, dependable work habits, and experience handling cash, screening customers, and supporting high-volume branch operations.
Work History
Rental Associate
3 Years 1 Month- Coordinated vehicle check-in and check-out, documenting mileage, fuel levels, and damage conditions accurately
- Processed truck rental agreements, verifying customer information, insurance coverage, and authorization details
- Assisted customers with billing disputes , providing excellent customer service and prompt resolution
- Conducted thorough inspections of vehicles prior to renting, ensuring safety and cleanliness standards were met
- Screened customers by checking credit, employment and rental history to protect property owner investments
- Placed sales calls and handled sales for incoming customer calls
- Managed multiple tasks in high-volume environment
- Scheduled rental pickups and returns, balancing fleet availability with customer demand and branch priorities
- Highly experienced Box Truck Driver operating 26 ft commercial box trucks
Receptionist
4 Months- Greeted clients and directed them to appropriate tax professionals
- Answered phone promptly and directed incoming calls to correct offices
- Fax - Printer machine
- Confirmed appointments, communicated with clients, and updated client records
Sales Associate
1 Year 4 Months- Built relationships with customers to promote long term business growth
- Contributed to event marketing, sales and brand promotion
- Trained new employees on customer service, money handling and organizing strategies
Education
High School Diploma
Skills
Box Truck Driver
Rental transactions
Rental market
Commercial driver
Cash handling
Multitasking
Reliability
Problem Solving
Computer Technology
Bilingual (English
Spanish)
Timeline
Rental Associate
Penske Truck Leasing
09.2023 - 10.2026Read More
Receptionist
H&R Block
01.2022 - 05.2022Read More
Sales Associate
Cricket Wireless
01.2021 - 05.2022Read More
Piedra Vista High School
High School Diploma
Read More