Kimberly Kuerner
Stevens Point
Summary
Provided comprehensive customer service support for over 25 years across various sectors.
Delivered personalized in-home care for seniors, drawing on 15 years of extensive experience in enhancing client well-being.
Applied safety and customer care skills in a collaborative manner, fostering positive professional relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Drink Wisconsinbly
Wisconsin
11.2025 - Current
- Cultivated brand awareness through engaging promotional activities and community events.
- Developed strong relationships with local businesses to enhance partnership opportunities.
- Implemented effective marketing strategies to increase product visibility and customer engagement.
- Trained and mentored new brand ambassadors, fostering a collaborative team environment.
Dump Truck Operator (contract)
Flannery Trucking
Crandon, WI
07.2025 - 05.2026
- Operated dump trucks to transport materials safely and efficiently across job sites.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Collaborated with site supervisors to coordinate material delivery schedules and optimize workflow.
- Maintained accurate logs of hours worked, loads transported, and fuel consumption for reporting purposes.
Limousine driver
Xecutive Limousine
Plover, Wisconsin
01.2025 - Current
- Drive and maintain luxury vehicles while ensuring VIP client safety and comfort. Navigate complex routes and deliver premium customer service.
- Provide exceptional concierge-level service, anticipate client needs, and create memorable travel experiences while maintaining vehicle excellence.
Security
Chippewa Valley Music Festivals
06.2024 - Current
- Monitor wristbands, maintain order, enhance safety measures, resolve conflicts, ensure compliance.
- Maintain crowd safety and enforce security protocols at large-scale music festivals, ensuring seamless access control and incident prevention.
- Monitor entry points and verify credentials while coordinating with team members to maintain secure festival perimeter.
- Partner with event staff to resolve security concerns and enhance visitor experience through proactive risk management.
- Implement crowd control measures and emergency response procedures while maintaining positive attendee interactions.
- Lead emergency response coordination during peak festival hours, implementing dynamic crowd management strategies while maintaining strict security protocols.
School Bus Driver
Lamers Bus Lines
Plover, WI
10.2024 - Current
- Transport students safely, ensuring compliance with all safety regulations.
- Maintain CDL B license, enhancing operational efficiency.
- Conduct pre-trip inspections, resolving mechanical issues promptly.
In Home Care Provider
Livewell
Wisconsin Rapids, Wisconsin
03.2024 - Current
- Provide personalized care, enhancing client well-being and daily living
- Lead client wellness initiatives through holistic care approaches, fostering independence and improved quality of life for elderly clients.
Personal Concierge Services
Hearth to Horizon
Stevens Point, WI
10.2013 - Current
- Partner with clients to establish needs & schedules and maintain high standards of customer service across multiple locations.
Senior Care, Caregiver
Home Instead
Norman, OK
03.2023 - Current
- Provide comprehensive senior care, enhancing daily living quality.
- Facilitate safe mobility and personal hygiene, ensuring dignity.
- Manage household tasks, creating a comfortable environment.
- Support memory care, fostering cognitive engagement.
- Deliver reliable transportation, promoting independence.
- Provide comprehensive senior care including personal assistance, memory support, and mobility aid while maintaining dignity and independence
In Home Caregiver
Home Instead
Stevens Point, WI
10.2023 - 02.2024
- Provide personal care to clients at home, enhancing daily living activities and comfort.
- Implemented individualized care plans, resulting in improved client satisfaction.
- Utilized effective communication skills to build trust and rapport with clients.
- Addressed client needs promptly, ensuring a safe and supportive environment.
- Managed daily care routines, administered medications, and monitored vital signs while documenting client progress and health changes.
Housekeeping Manager
Etowah Baptist Church
Noble, OK
03.2021 - 05.2023
- Managed weekly and event-specific cleaning schedules, ensuring pristine conditions.
- Increased efficiency by optimizing cleaning processes and reducing time spent by 12%.
- Trained and supervised cleaning staff, fostering a collaborative and productive team environment.
- Maintained inventory of cleaning supplies, ensuring cost-effective usage and timely replenishment.
- Led comprehensive facility maintenance operations, coordinating cleaning schedules for weekly services and special events while implementing standardized sanitation protocols.
Breakfast Attendant/Housekeeper
Holiday Inn Express
Norman, OK
05.2023 - 05.2024
- Prepare and serve breakfast, ensuring guest satisfaction and maintaining cleanliness.
- Coordinate housekeeping tasks, enhancing room readiness and guest experience.
- Utilize time management skills to balance dual roles effectively.
- Address guest needs promptly, fostering a welcoming environment.
- Contribute to team efficiency and hotel reputation through consistent service.
- Maintained guest satisfaction through meticulous breakfast service and room cleanliness standards, while demonstrating versatility in dual-role operations.
- Streamlined breakfast service workflow while ensuring rooms meet premium hospitality standards, enhancing overall guest experience.
- Delivered exceptional guest service by maintaining pristine room conditions and providing welcoming breakfast atmosphere with attention to dietary needs.
Housekeeping
Best Western Plus
Norman, OK
10.2022 - 03.2023
- Ensured room cleanliness and maintained high standards of service.
- Improved guest satisfaction through meticulous attention to detail.
- Collaborated with team to uphold hotel’s reputation for excellence.
- Addressed and resolved guest concerns promptly and effectively.
- Contributed to a welcoming and comfortable environment for guests.
- Maintained pristine room conditions and guest amenities while adhering to strict sanitation protocols, ensuring consistent guest satisfaction and compliance with hotel standards.
- Streamlined room turnover processes and optimized cleaning routines, contributing to enhanced guest experience and operational efficiency.
- Collaborated with housekeeping team to maintain superior cleanliness standards, resolve guest requests promptly, and support hotel's reputation for excellence.
Apparel Associate/Cashier
Walmart
Purcell, OK
10.2022 - 11.2022
- Organized seasonal stock, enhancing store efficiency and customer satisfaction.
- Operated cash register, ensuring accurate transactions and smooth customer service.
- Adapted to various roles, demonstrating flexibility and teamwork in a fast-paced environment.
Housekeeping/Processing
Hilltop Processing
Lexington, OK
08.2020 - 09.2021
- Assisted in cattle processing, ensuring efficient operations and cleanliness.
- Maintained processing room and machinery, enhancing safety standards.
- Collaborated with team to streamline workflow, achieving measurable efficiency.
- Implemented cleaning protocols, reducing downtime and improving hygiene.
- Contributed to a safe work environment, supporting team productivity.
- Maintained stringent hygiene standards in meat processing facility, executed precise cleaning protocols for equipment and workspaces, ensuring compliance with food safety regulations.
- Streamlined cattle processing operations through efficient workspace management and systematic cleaning procedures, reducing daily turnover time.
Cashier/Customer Service/Sales Associate
Warehouse Walmart Distribution Center
Purcell, OK
11.2020 - 03.2021
- Handled cash transactions efficiently, enhanced customer satisfaction, maintained accurate records.
- Balanced multiple responsibilities including inventory management, cash handling, and customer assistance while ensuring accurate transaction processing.
Banquet Attendant Server Housekeeping
Continental Breakfast prep Floater
Lake Havasu City, AZ
02.2011 - 08.2013
- Managed breakfast setup, enhanced guest satisfaction, improved service efficiency, resolved issues, boosted attendance.
- Oversaw banquet operations, ensured seamless events, coordinated with teams, addressed challenges, elevated guest experience.
- Handled front desk duties, streamlined check-in processes, maintained guest relations, solved problems, increased guest retention.
- Orchestrated seamless banquet service operations while maintaining exceptional guest satisfaction through coordinated food presentation and timely service delivery.
- Streamlined breakfast preparation workflow, reducing setup time while enhancing quality standards and guest experience.
- Demonstrated versatility by supporting multiple departments, ensuring smooth operations during peak service periods.
- Maintained impeccable cleanliness standards while providing attentive guest service and resolving concerns promptly.
PCA Personal Care Assistant
Lakeview Terrace Assisted Living
Lake Havasu City, AZ
12.2011 - 10.2012
- Provided personal care to residents, enhancing daily living quality and fostering independence.
- Provided compassionate personal care support to elderly residents, managing daily activities, monitoring health conditions and coordinating with healthcare teams.
- Maintained detailed resident care records, administered medication schedules, and implemented personalised care plans while ensuring safety protocols.
PCA Personal Care Assistant
Prestige Healthcare
Lake Havasu City, AZ
06.2011 - 12.2011
- Supported residents with daily personal care, enhancing comfort and well-being.
- Facilitated improved resident satisfaction through attentive care.
- Utilized effective communication to address individual needs.
- Resolved resident concerns promptly, ensuring a supportive environment.
Teacher Aide/Assistant
Butte Des Morts elementary school
Menasha, WI
08.2010 - 04.2011
- Support teachers in classroom and playground activities, enhancing student engagement.
- Facilitated art projects and administrative tasks, improving operational efficiency.
- Monitored children during winter outdoor activities, ensuring safety and well-being.
- Assisted in classroom preparation, contributing to a positive learning environment.
- Supported classroom operations by managing winter outdoor activities, facilitating art projects, and providing administrative assistance to enhance student learning experience.
- Coordinated student preparation for outdoor activities while maintaining safety protocols, and delivered comprehensive classroom and administrative support.
Education
GED - Some College
Fox Valley Technical College
Appleton, WI03-2010
Skills
- Customer Service
- Brand Ambassador
- Bus Driver
- Limousine Driver
- Dump truck driver
- Box truck driver
- Cleaning
- Senior Care
- Childcare
- Animal Care
- Food Service
- Housekeeping
- Cash Handling
- First Aid
- CPR
- Office Administration
- Landscaping
- Maintenance
- Communication
- Leadership
- Emergency Management
- Route Optimization
- Safety Protocols
- Logistics Coordination
- Incident Prevention
- Crowd Control
- Conflict Resolution
Certification
- CDL Class B with School Bus and Passenger Endorsements, Federal medical card, FBI cleared finger printing, DCF child background Unit fingerprints cleared, Feb 2025 - Sep 2031
- Commercial Driver's License
Timeline
Brand Ambassador
Drink Wisconsinbly
11.2025 - Current
Dump Truck Operator (contract)
Flannery Trucking
07.2025 - 05.2026
Limousine driver
Xecutive Limousine
01.2025 - Current
School Bus Driver
Lamers Bus Lines
10.2024 - Current
Security
Chippewa Valley Music Festivals
06.2024 - Current
In Home Care Provider
Livewell
03.2024 - Current
In Home Caregiver
Home Instead
10.2023 - 02.2024
Breakfast Attendant/Housekeeper
Holiday Inn Express
05.2023 - 05.2024
Senior Care, Caregiver
Home Instead
03.2023 - Current
Housekeeping
Best Western Plus
10.2022 - 03.2023
Apparel Associate/Cashier
Walmart
10.2022 - 11.2022
Housekeeping Manager
Etowah Baptist Church
03.2021 - 05.2023
Cashier/Customer Service/Sales Associate
Warehouse Walmart Distribution Center
11.2020 - 03.2021
Housekeeping/Processing
Hilltop Processing
08.2020 - 09.2021
Personal Concierge Services
Hearth to Horizon
10.2013 - Current
PCA Personal Care Assistant
Lakeview Terrace Assisted Living
12.2011 - 10.2012
PCA Personal Care Assistant
Prestige Healthcare
06.2011 - 12.2011
Banquet Attendant Server Housekeeping
Continental Breakfast prep Floater
02.2011 - 08.2013
Teacher Aide/Assistant
Butte Des Morts elementary school
08.2010 - 04.2011
GED - Some College
Fox Valley Technical College