Citlally Castro
Katy,Texas
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
ONSITE COORDINATOR
CORESTAFF SERVICES
06.2022 - 05.2023
- Answering all internal and external HR-related queries and requests
- Maintaining and updating employee records
- Assisting with (and executing) the termination process.
- Streamlined communication between clients and project teams, ensuring timely completion of tasks.
- Enhanced client satisfaction by effectively coordinating onsite services and addressing concerns promptly.
RECRUITING SPECIALIST
CORESTAFF SERVICES
05.2021 - 06.2022
- Demonstrate ability to establish effective and cooperative working relationships built on trust
- Manage onboarding and new hire process
- Ensure all screening, hiring and selection is done in accordance with employment laws and regulations.
- Enhanced candidate experience by streamlining recruitment processes and implementing best practices.
- Reduced time-to-fill rates by proactively sourcing qualified candidates through various channels, such as LinkedIn, job boards, and referrals.
FRONT DESK COORDINATOR
CORESTAFF SERVICES
08.2020 - 05.2021
- Successfully handled over 2,000 with application and new hire concerns
- Handled cancellations, confirmations and registrations based on guest
- Greeting guest with a professional and friendly manner while providing excellent customer service.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
FRONT DESK COORDINATOR
APPLE DENTIST
01.2020 - 08.2020
- Communication and organization skills necessary to serve as the first point of contact and to manage general administrative tasks
- Prepare bills, take messages, and verify insurances
- Greeting guest with a professional and friendly manner while providing excellent customer service
- Scheduled, maintain, and confirm appointments while answering the phone in a timely manner.
Education
No Degree - Human Resources Management
LONE STAR COLLEGE
Cypress, TX05.2025
High School Diploma -
CYPRESS RIDGE HIGH SCHOOL
Houston, TX06.2019
Skills
- Bilingual
- Active listening
- Leadership and management skills
- Problem-Solving
- Poised under pressure
- Customer service
- Project Management
- Administrative Management
- Microsoft proficient
- Phone and Email Etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ONSITE COORDINATOR
CORESTAFF SERVICES
06.2022 - 05.2023
RECRUITING SPECIALIST
CORESTAFF SERVICES
05.2021 - 06.2022
FRONT DESK COORDINATOR
CORESTAFF SERVICES
08.2020 - 05.2021
FRONT DESK COORDINATOR
APPLE DENTIST
01.2020 - 08.2020
No Degree - Human Resources Management
LONE STAR COLLEGE
High School Diploma -
CYPRESS RIDGE HIGH SCHOOL
Similar Profiles
Corey WoodwardCorey Woodward
Cell Cleaner, Nyrstar at CORESTAFF ServicesCell Cleaner, Nyrstar at CORESTAFF Services
Thalya CruzThalya Cruz
Validation Specialist at CORESTAFF ServicesValidation Specialist at CORESTAFF Services
Kalim LupoKalim Lupo
Laborer at CORESTAFF ServicesLaborer at CORESTAFF Services