Citlaly Arvizo
Houston
Summary
Dedicated and responsible worker with great customer service experience that will transfer well to any position. Knowledge of computer use and strong math skills. Fast learning always looking for ways to improve ways of doing things.
Overview
9
9
years of professional experience
Work History
Personal Service Representative
Teleperformance
Houston
10.2022 - Current
- Assisted customers with inquiries and service-related issues.
- Provided accurate information about products and services.
- Resolved customer complaints through effective communication.
- Collaborated with team members to improve service delivery.
- Documented customer interactions in the database system.
- Monitored service metrics to enhance customer satisfaction efforts.
- Performed data entry tasks accurately and efficiently.
- Developed relationships with clients to ensure repeat business.
- Responded to customer inquiries via phone and chat platforms.
- Assisted customers with account management and billing issues.
- Answered customer inquiries via phone, email, or in person.
- Maintained a high level of customer satisfaction by addressing complaints promptly and professionally.
- Updated customer profiles with relevant contact information.
- Participated in weekly team meetings to discuss progress towards goals.
- Tracked inventory levels and placed orders when necessary.
Cashier
Panda Express
Pasadena
08.2017 - 03.2018
- Assisted customers with food order, cleaned store.
- Took inventory balanced register at the end of each shift.
- Performed assorted duties as needed.
- Resolved customer complaints when possible.
- Helped prepare food orders when short on staff.
- Assisted customers with menu selections and special dietary requests.
- Maintained cleanliness and organization of the front counter and dining area.
- Handled cash, credit, and gift card payments with precision and attention to detail.
- Collaborated with team members to ensure efficient service during peak hours.
- Resolved customer inquiries and concerns in a friendly and professional manner.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Education
Phlebotomy -
Health Care Career Institute
Pasadena, TXGeneral Education Diploma - GED
Sam Rayburn High School -
Pasadena, TXSkills
- Fluent in English
- Fluent in Spanish
- Systematic work
- Orderly work
- Ability to follow instructions
- Efficient work in fast-paced environment
- Problem solving
- Multitasking capacity
- Customer service
- Conflict resolution
- Service quality assurance
- Teamwork
- Multitasking and organization
- Client satisfaction
Additional Capabilities
- Profound ability to communicate fluently in English and Spanish
- Natural ability to work systematically and orderly
- I take and follow instructions precisely and work efficiently in a fast-paced environment.
Timeline
Personal Service Representative
Teleperformance
10.2022 - Current
Cashier
Panda Express
08.2017 - 03.2018
Phlebotomy -
Health Care Career Institute