Citlaly Escobar
Santa Clarita,California
Summary
Proactive Coordinator and Technical Advisor with extensive experience in document management and training development for homeless service providers. Successfully improved client documentation processes and fostered productive relationships with key stakeholders. Skilled in project coordination, case management, and bilingual communication, bringing strong problem-solving abilities to advance organizational goals.
Overview
6
6
years of professional experience
Work History
Coordinator, System Components (Technical Advisor)
Los Angeles Homeless Services Authority
Los Angeles, CA
07.2022 - Current
- Ensured that homeless service providers were equipped with the necessary training to collect vital documentation for clients through conducting engaging county-wide webinars.
- Assisted with the development of educational resources such as training materials and PowerPoint webinars for utilization among homeless service providers throughout Los Angeles County
- Monitored and tracked documentation for a diverse range of clients across 15+ interim housing sites using excel workbooks.
- Achieved over 75% increase in client documentation levels within one year by developing customized plans for each interim housing location
- Served as liaison between homeless clients and Los Angeles Registrar-Recorder office for birth certificate retrieval
- Assisted with the development and implementation Universal Housing Application (UHA)
- Served as a valuable member of LAHSA's Project Based Inventory team, coordinating weekly lease-up calls and facilitating the transition of homeless clients into permanent housing.
- Fostered productive relationships with DMH, DHS, Property Management, Housing Authority and building funders/developers to ensure seamless collaboration.
Document Specialist
Los Angeles Homeless Services Authority
Los Angeles, CA
11.2021 - 06.2022
- Successfully documented and monitored permanent housing paperwork for a diverse client base of more than 400 individuals who were temporarily housed during the challenging times of the COVID-19 outbreak.
- Coordinated training sessions to troubleshoot issues related to obtaining vital documents for homeless clients, resulting in improved productivity at the shelter by 20%.
- Engaged in one-on-one consultations with homeless clients and expedited their Emergency Housing Voucher (EHV) applications.
- Established and maintained direct relationships with collaborating organizations such as the DMV, Social Security Administration, Department of Mental Health, Department of Health Services, and Housing Navigators.
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
Barista, Supervisor
Starbucks
San Fernando, CA
10.2018 - 06.2022
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Streamlined employee scheduling, resulting in reduced labor costs without sacrificing service levels.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Ensured consistent product quality by regularly monitoring and adjusting brewing procedures.
Education
No Degree - Sociology
California State University - Northridge
Northridge, CAAssociate of Arts - Sociology
Los Angeles Mission College
Sylmar, CA06.2019
Skills
- Advocacy for homeless clients
- Problem Solving
- Case Management
- Interpersonal Communication
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Document Management
- Bilingual (English and Spanish)
Timeline
Coordinator, System Components (Technical Advisor)
Los Angeles Homeless Services Authority
07.2022 - Current
Document Specialist
Los Angeles Homeless Services Authority
11.2021 - 06.2022
Barista, Supervisor
Starbucks
10.2018 - 06.2022
No Degree - Sociology
California State University - Northridge
Associate of Arts - Sociology
Los Angeles Mission College