CITLALY MALDONADO
City,State
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Host
Hank’s Oyster Bar
Alexandria, VA
09.2024 - Current
- Greet and seat guests while managing reservations and restaurant flow during busy shifts.
- Use OpenTable and Resy to organize reservations, guest information, and seating.
- Resolve guest requests while following restaurant policies and assist with orders or table service when needed.
Host
Royal Restaurant
Alexandria, VA
12.2024 - 03.2025
- Greeted and seated guests while helping manage restaurant flow during busy weekend shifts.
- Coordinated with servers, managed guest requests, and supported a positive dining experience.
Host
Hank’s Oyster Bar – The Wharf
Washington, DC
06.2024 - 09.2024
- Welcomed guests and assisted with seating and reservations in a busy restaurant environment.
- Communicated with guests and team members to support efficient operations and professional customer service.
Busser
Majestic Cafe
Alexandria, VA
01.2022 - 01.2024
- Cleaned and reset tables to maintain an organized dining area.
- Assisted servers during busy shifts and supported daily restaurant operations.
Education
Associate Degree - Business Administration
Northern Virginia Community College (NOVA)
VirginiaSkills
- Microsoft Excel
- Canva
- Adobe Photoshop
- Toast
- OpenTable
- Resy
Languages
Spanish
Timeline
Host
Royal Restaurant
12.2024 - 03.2025
Host
Hank’s Oyster Bar
09.2024 - Current
Host
Hank’s Oyster Bar – The Wharf
06.2024 - 09.2024
Busser
Majestic Cafe
01.2022 - 01.2024
Associate Degree - Business Administration
Northern Virginia Community College (NOVA)