Citlaly Martinez
Oklahoma City,OK
Summary
Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced service to attending all patients. Being at work present and punctual. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goal.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Diagnostic Laboratory Of Oklahoma
Oklahoma City, OK
10.2024 - Current
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Used personal protective equipment correctly to protect coworkers and patients.
Scheduling Coordinator
Integris Baptist Medical Center
Oklahoma City, OK
05.2024 - 10.2024
- Coordinated patient scheduling to optimize clinic operations and enhance service delivery.
- Managed appointment calendars for multiple providers, ensuring efficient use of resources.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Ensure smooth workflow by efficiently scheduling patients appointments.
Mobile Phlebotomist
Oklahoma Blood Instutie
Oklahoma City, OK
03.2023 - 03.2024
- Performed mobile blood collection procedures efficiently and accurately for diverse patient demographics.
- Ensured compliance with safety protocols and infection control measures during specimen collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Patient Service Representative
Perfect Smiles Family Dentistry
Oklahoma City, OK
06.2022 - 03.2023
- Trained new staff on operational procedures, fostering a supportive learning environment for team members.
- Implemented process improvements that reduced wait times and enhanced patient satisfaction scores.
- Analyzed patient feedback to identify trends, driving initiatives for quality improvement in services offered.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Built and maintained positive working relationships with patients and staff.
Patient Service Representative
Variety Care
Oklahoma City, OK
05.2021 - 06.2022
- Managed patient scheduling to optimize appointment availability and enhance service efficiency.
- Assisted patients with insurance verification, ensuring accurate processing of claims and benefits.
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively.
- Collaborated with healthcare providers to streamline communication and improve patient care coordination.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Cashier Team Lead
Oncue Express
Oklahoma City, OK
07.2020 - 05.2021
- Supervised cashier team, ensuring efficient transaction processing and customer service quality.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Managed daily cash reconciliations, maintaining accuracy in financial reporting.
- Implemented workflow improvements, enhancing team productivity during peak hours.
- Developed training materials to support ongoing staff development and performance excellence.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Sales Associate
Metro by T-Mobile
Oklahoma City, OK
09.2019 - 07.2020
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store presentation standards by organizing merchandise displays.
- Resolved customer inquiries and complaints to ensure positive shopping experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Certification - CPR Certification
Metro Technology Center
Oklahoma City, OK02-2026
Certification - Phlebotomy Certification
Metro Technology Center
Oklahoma City, OK04-2023
High School Diploma -
Epic Charter School
Oklahoma City, OK07-2021
Skills
- Venipuncture
- HIPAA compliance
- Patient support
- Computer Skill
- Team Building
- Sample and Specimen Collection
- Writing Skills
- Bilingual
- Conflict Resolution
- Customer Service
- Order of Draw
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
Diagnostic Laboratory Of Oklahoma
10.2024 - Current
Scheduling Coordinator
Integris Baptist Medical Center
05.2024 - 10.2024
Mobile Phlebotomist
Oklahoma Blood Instutie
03.2023 - 03.2024
Patient Service Representative
Perfect Smiles Family Dentistry
06.2022 - 03.2023
Patient Service Representative
Variety Care
05.2021 - 06.2022
Cashier Team Lead
Oncue Express
07.2020 - 05.2021
Sales Associate
Metro by T-Mobile
09.2019 - 07.2020
Certification - CPR Certification
Metro Technology Center
Certification - Phlebotomy Certification
Metro Technology Center
High School Diploma -
Epic Charter School