Citlaly Melchor Hernandez
Palmdale,CA
Summary
Bilingual customer service professional with strong multitasking abilities. Experienced in coaching, mentoring, and creating engaging instructional materials that foster student motivation and accountability.
Overview
3
3
years of professional experience
Work History
AVID Tutor
Antelope Valley Union High School District
Lancaster, CA
01.2026 - Current
- Facilitating individualized tutoring sessions to enhance student understanding of academic subjects.
- Assisting students in setting achievable academic goals, fostering motivation and accountability.
- Collaborating with teachers to track student progress and identify areas for improvement.
- Encourage positive study habits and time management skills among students during sessions.
Retail Sales Associate
Carters Oshkosh
Palmdale, CA
05.2025 - Current
- Assist customers with product selection and inquiries to enhance shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Implemented promotional signage updates to align with marketing campaigns and attract customer attention.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to achieve daily sales targets and improve customer service standards.
Customer Service Lead
Waterale
Palmdale, CA
10.2023 - 08.2025
- Created schedules while keeping employees availability in mind while, coordinating daily scheduling activities to optimize resource allocation and meet operational demands.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed machinery maintenance schedules, adopting predictive maintenance techniques to anticipate and prevent failures.
- Implemented service improvements that enhanced response time and customer satisfaction ratings.
Small Business Owner
Self-employeed
Palmdale, CA
02.2019 - Current
- Established strong vendor relationships to negotiate better pricing and improve supply chain efficiency.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Education
Bachelor of Science - Spanish Linguistics & Chicana/o Studies
05.2027
- Dean's List Since fall 2024
- 3.7 GPA (77 credits completed)
Skills
- Customer service training
- Fluent bilingualism
- Teamwork and collaboration
- Multitasking Abilities
- Computer skills
- Patience and empathy display
- Cash handling
- Punctual and reliable
- Store opening and closing
- Coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Limited Working
American Sign Language
Elementary
Timeline
AVID Tutor - Antelope Valley Union High School District
01.2026 - Current
Retail Sales Associate - Carters Oshkosh
05.2025 - Current
Customer Service Lead - Waterale
10.2023 - 08.2025
Small Business Owner - Self-employeed
02.2019 - Current
California State University, Northridge - Bachelor of Science, Spanish Linguistics & Chicana/o Studies