Citlaly Porcayo
Jurupa Valley,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Fuego Hibachi
Riverside, CA
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
River Ranch Grill & Bar
Riverside, CA
11.2023 - 07.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
The Seahorse
Laguna Beach, CA
03.2023 - 08.2023
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Processed orders and sent to kitchen employees for preparation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
The Peninsula Lounge
Newport Beach, CA
07.2022 - 08.2023
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Associate In Pharmacy Technology -
Santa Ana College
07.2021
Skills
- Toast POS System
- Clover POS System
- Collaborative team player
- Memory retention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
River Ranch Grill & Bar
11.2023 - 07.2024
Server
Fuego Hibachi
10.2023 - Current
Server
The Seahorse
03.2023 - 08.2023
Server
The Peninsula Lounge
07.2022 - 08.2023
Associate In Pharmacy Technology -
Santa Ana College