Citlaly Quiñones
Reseda,CA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
4
4
years of professional experience
Work History
After School Care Assistant
Our Lady Of Grace School
08.2021 - Current
- Increased efficiency by implementing new processes and providing administrative support to management.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Restaurant Hostess/Restaurant Server
El Mariachi Mexican Grill
07.2020 - 12.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Science - Psychology
Santa Monica College
Santa Monica, CA12.2024
High School Diploma -
Louisville High School
Woodland Hills, CA05.2019
Skills
- Verbal and Written Communication
- Schedule and Calendar Management
- Relationship Building
- Guest Engagement
- Performance Improvement
- Activities Planning
- Early Childhood Development
- Conflict Resolution
- Problem Solving
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
After School Care Assistant
Our Lady Of Grace School
08.2021 - Current
Restaurant Hostess/Restaurant Server
El Mariachi Mexican Grill
07.2020 - 12.2020
Associate of Science - Psychology
Santa Monica College
High School Diploma -
Louisville High School
Similar Profiles
Anthony D'AlfonsoAnthony D'Alfonso
Principal at Our Lady of Grace SchoolPrincipal at Our Lady of Grace School
Alexandra EstradaAlexandra Estrada
Teacher's Assistant at Our Lady of Grace Catholic SchoolTeacher's Assistant at Our Lady of Grace Catholic School
Judy WoelfelJudy Woelfel
Middle School Social Studies Teacher at Our Lady of Grace Catholic SchoolMiddle School Social Studies Teacher at Our Lady of Grace Catholic School