Citlaly Quiñones
Reseda,CA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
4
4
years of professional experience
Work History
After School Care Assistant
Our Lady Of Grace School
08.2021 - Current
- Increased efficiency by implementing new processes and providing administrative support to management.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Restaurant Hostess/Restaurant Server
El Mariachi Mexican Grill
07.2020 - 12.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Science - Psychology
Santa Monica College
Santa Monica, CA12.2024
High School Diploma -
Louisville High School
Woodland Hills, CA05.2019
Skills
- Verbal and Written Communication
- Schedule and Calendar Management
- Relationship Building
- Guest Engagement
- Performance Improvement
- Activities Planning
- Early Childhood Development
- Conflict Resolution
- Problem Solving
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
After School Care Assistant
Our Lady Of Grace School
08.2021 - Current
Restaurant Hostess/Restaurant Server
El Mariachi Mexican Grill
07.2020 - 12.2020
Associate of Science - Psychology
Santa Monica College
High School Diploma -
Louisville High School
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