Citlaly Vega

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels and conducted bladder scans when asked by nurse.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided excellent care for 8 patients in short, staffed environment, ensuring their comfort and safety.

• Identify principles and perform methods of mass casualty decontamination procedures.

• Perform response operations at HAZMAT technician level; and identify chemical and physical effects and characteristics of hazardous materials.

• Performed routine maintenance on CBRN equipment and filled proper paper work if needed to be fixed.

Mar 2020 - Aug 2020 COVID-19 Tester Wisconsin Army National Guard - Milwaukee, WI

• Trained over 400 new service members to Joint Task Force-Delta on standard specimen collections and proper decontamination procedures by the state of Wisconsin.
• Tracked inventory at the MLK specimen collection site. Was responsible for over $50,000 of specimen collection equipment and test kits.
• Provided directed support to the teams mission at MLK, Cargill, and UMOS by conducting fit testing for M50 ( gas mask) or N95, depending on what was available

Oct 2021 - June 2022 Certified Nursing Assistant Wisconsin Army National Guard - Brookfield, WI

• Responded appropriately to physical, emotional and developmental needs of patients.
• Followed safe lifting techniques and individual resident lifting instructions.
• Maintaining confidentiality of residents personal and medical information.

• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
• Warmly greeted patients and visitors and made each feel welcome.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Answer over 50 phone calls and transfer them to the right employee to answer the customers questions and needs.