Keturah Herring
Canton,Ga
Summary
A customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chime Solutions (AT&T)
02.2023 - 09.2025
- Engaged with first responders to support effective crisis management and coordination efforts.
- Managed payment collection for phone bills, enhancing customer satisfaction through prompt service.
- Supported technology upgrades to improve user experience and functionality.
- Conducted market research to identify emerging phone products that align with consumer trends.
- Provided detailed explanations of billing processes to enhance customer understanding.
- Expanded customer account capabilities by integrating additional phone lines.
Customer Service
Chime Solutions (United Healthcare)
10.2022 - 02.2023
- Managed daily tasks and responsibilities in a remote environment to support organizational goals.
- Managed incoming phone calls to provide assistance with Medicare inquiries.
- Utilized Microsoft Office expertise to support data analysis and reporting initiatives.
- Reviewed claims to ensure adherence to company standards and policies.
- Supported development and implementation of healthcare plans to enhance patient care.
- Monitored customer interactions to guarantee satisfaction and address any concerns promptly.
- Facilitated scheduling and coordination of doctor appointments.
Employment Specialist
Census Bureau
01.2019 - 12.2021
- Conducted phone and in-person interviews to assess candidate qualifications and fit for roles. Collaborated with hiring managers to refine interview questions and improve selection processes. Supported candidates throughout the interview process to enhance their experience.
- Conducted targeted inquiries to gather essential information for comprehensive questionnaires.
- Leveraged phone technology to enhance communication efficiency and streamline operations.
- Executed assessments promptly to ensure timely feedback and decision-making.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Perry Learning Academy
08.2016
Skills
- Creative problem-solving
- Strategic leadership
- Strong team collaborator
- Effective organization
- Problem-solving skills
- Customer engagement
- Prioritization and scheduling
- Eco-friendly cleaning techniques
- High competency
- Effective communication
- Expertise in PowerPoint, Excel, and Word
Timeline
Customer Service Representative
Chime Solutions (AT&T)
02.2023 - 09.2025
Customer Service
Chime Solutions (United Healthcare)
10.2022 - 02.2023
Employment Specialist
Census Bureau
01.2019 - 12.2021
High School Diploma -
Perry Learning Academy