Marquita Robertson
Gleason
Summary
Motivational leader and organizational problem-solver with advanced team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
GetInsured
Atlanta
08.2025 - Current
- Answered phone calls and provided quality customer service while adhering to company procedures, utilizing scripts, and ensuring compliance with Personally Identifiable Information guidelines and code of ethics.
- Skills: Yonyx, Excel, NICE in Contact, CXOne Screen Pop, Communication - verbal and written, Microsoft Teams.
- Assisted customers with inquiries regarding health insurance options and enrollment processes.
- Resolved customer issues through effective communication and problem-solving techniques.
- Educated clients on policy features, benefits, and eligibility requirements.
Receptionist
H&R Block
Paris
12.2024 - 04.2025
- Answered phone calls, matched clients with suitable tax professionals, and scheduled appointments based on client needs.
- Skills: Organizational skills, Teams, Communication – verbal and written, Work Center, Appointment Manager, Teamwork.
- Greeted clients warmly and directed them to appropriate services.
- Managed phone calls, scheduling appointments, and maintaining client records.
- Assisted clients with tax-related inquiries and document requirements.
Purchasing Agent/Materials Clerk
Henry County Board of Education
Paris
07.2024 - 12.2024
- Recorded data, entered purchase orders from requests, researched invoices, and posted purchasing bids on website to ensure timely procurement.
- Skills: Organizational skills, Communication - verbal and written, E-Rate, Excel spreadsheets, Purchasing bids.
- Managed procurement of educational materials and supplies for student programs.
- Evaluated vendor proposals to ensure quality and cost-effectiveness.
- Collaborated with school staff to identify purchasing needs and priorities.
Operator
Dana Incorporated
Paris
09.1998 - 02.2024
- Produced parts with quality assurance, troubleshot machinery to resolve issues, and recorded data accurately.
- Demonstrated effective verbal and written communication skills in various team settings.
- Operated machinery to adhere to safety and operational standards.
- Monitored production processes for quality control and efficiency.
- Collaborated with team members to streamline workflows and improve productivity.
Buyer
Dana Incorporated
Paris
04.2023 - 10.2023
- Recorded data and organized reports by researching invoices, SAP ERP, and Excel spreadsheets while coordinating meetings to resolve pricing discrepancies.
- Skills: Organizational skills, Communication - verbal and written, Excel, SAP, Outlook, Teams.
- Managed supplier relationships to ensure timely and quality procurement.
- Analyzed market trends to identify cost-effective sourcing opportunities.
- Negotiated contracts with vendors to secure favorable terms and conditions.
Education
Bachelor of Science - Information Technology
Walden University
Minneapolis, Minnesota11-2019
Skills
- Customer Service
- Call Center
- Call Center Software
- CRM Software
- Data entry
- Documentation
- Attention to Detail
- Customer education
- Issue Resolution
- Active Listening
- Problem-solving skills
- Creative problem-solving
- Decision Making
- Organizational Skills
- Data Organization
- Microsoft Excel
- Analytical Thinking
- Troubleshooting
- Continuous Improvement
- Team collaboration
- Team building
- Self-Motivation
- Professional Demeanor
- Written Communication
- Deadline Adherence
- Safety Compliance
- HIPAA Compliance
- Deadline Adherence
- Safety Compliance
- Team building
Honors And Awards
- Alpha Sigma Lambda, 2017-2019
- Honor Roll, 2016-2019
- Magna Cum Laude, 2019
Timeline
Customer Service Representative
GetInsured
08.2025 - Current
Receptionist
H&R Block
12.2024 - 04.2025
Purchasing Agent/Materials Clerk
Henry County Board of Education
07.2024 - 12.2024
Buyer
Dana Incorporated
04.2023 - 10.2023
Operator
Dana Incorporated
09.1998 - 02.2024
Bachelor of Science - Information Technology
Walden University