CJ Jacobson
Scottsdale,AZ
Summary
Motivated and dependable professional with experience in the cannabis industry, skilled in customer service, time management, and working in fast-paced environments. Detail-oriented and great at multi-tasking. Looking to bring my strong work ethic and passion for sustainability into a long-term career in the business and sustainability field.
Overview
10
10
years of professional experience
Work History
Production Manager
Sol Flower Wellness
09.2022 - Current
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Developed and implemented process improvements, enhancing efficiency and reducing waste.
- Trained and mentored team members on best practices and operational procedures.
- Analyzed production metrics to identify trends and drive continuous improvement initiatives.
Retail Floor Manager
Sol Flower Wellness
01.2021 - 09.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Performed event coordination for larger parties and gatherings including organization of our annual 420 block party resulting in 2100 customers in one day, the most ever at that location.
- Trained and mentored staff on customer service excellence and product knowledge.
Retail Floor Supervisor
Sol Flower Wellness
08.2020 - 01.2021
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Utilized knowledge of available resources to help patients select appropriate products for relief as necessary.
- Organized daily tasks of the retail floor team while doing standard opening and closing supervisor duties.
Customer Service Representative
Sol Flower Wellness
07.2019 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume of customers while maintaining service quality and customer satisfaction.
- Trained new team members on company policies, systems, and best practices for customer interactions.
Server
Joyride Taco House
03.2016 - 04.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Business And Sustainability
Arizona State University
Tempe, AZ12-2025
High School Diploma -
Desert Mountain High School
Scottsdale, 85260, AZ2008
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Inventory management
Timeline
Production Manager
Sol Flower Wellness
09.2022 - Current
Retail Floor Manager
Sol Flower Wellness
01.2021 - 09.2022
Retail Floor Supervisor
Sol Flower Wellness
08.2020 - 01.2021
Customer Service Representative
Sol Flower Wellness
07.2019 - 08.2020
Server
Joyride Taco House
03.2016 - 04.2019
Bachelor of Science - Business And Sustainability
Arizona State University
High School Diploma -
Desert Mountain High School
Similar Profiles
Kevin ToscanoKevin Toscano
Retail Sales Consultant at Sol Flower Wellness CenterRetail Sales Consultant at Sol Flower Wellness Center
Asher ZuckerAsher Zucker
Retail Floor Manager at Sol FlowerRetail Floor Manager at Sol Flower
KASIE SANDERSONKASIE SANDERSON
Managing Partner at Flower Mound Plastic Surgery & Live Young WellnessManaging Partner at Flower Mound Plastic Surgery & Live Young Wellness
Julie Zausmer, CPC, CRCJulie Zausmer, CPC, CRC
Senior Medical Coder at United Health Group/OptumSenior Medical Coder at United Health Group/Optum
Jose VegaJose Vega
Milling Groundmen at Keeley ConstructionMilling Groundmen at Keeley Construction