CJ Lall

Phoenix,AZ

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Certified ServiceNow System Admin

Cognizant

Designed and implemented automated workflows and data integrations across ITSM, ITOM, and CRM systems, reducing manual efforts by 40%
Improved user interfaces by updating menus to be more intuitive, increasing sales by 5%

Software Engineer

Revature

Delivered configuration management tools to track server settings for performance testing which save 25% of initial machine setup.
Performed root cause analysis for more than 10 issues to identify bugs and rolled out fixes to production within 24 hours

Education

Bachelors in Science - Biology

University of Texas

Dallas, TX

ServiceNow Certified System Administrator

The University of Texas At Arlington

Arlington, TX

01-2020

FullStack Web Developer Certification -

Southern Methodist University