CJ Shepherd
Cedar City
Summary
Results-driven Plumbing Technician Lead with expertise in project management and team training. Proven track record of enhancing customer satisfaction and ensuring safety compliance while managing large-scale plumbing installations and repairs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Plumbing Technician Lead
Walker Plumbing
St. George
05.2022 - Current
- Installed and repaired residential plumbing systems efficiently.
- Diagnosed plumbing issues using advanced assessment tools.
- Trained new technicians on procedures and safety protocols.
- Estimated, sold and managed large residential and commercial projects.
- Verified and gathered measurements to determine proper piping sizes.
- Located clogged drains using cameras or ultrasonic locating devices.
- Maintained an opportunity job average of $1,005.42 and an 81% conversion rate with 5 star customer satisfaction (according to Service Titan).
Maintenance Manager
Prime Hospitality
St. George
07.2020 - 05.2022
- Conducted routine maintenance inspections on hotel facilities and equipment.
- Coordinated repair schedules with external vendors and service providers.
- Managed maintenance requests from staff to ensure timely resolutions.
- Trained team members on safety protocols and equipment usage.
- Designed preventive maintenance program for maintenance department.
- Oversaw inventory management of maintenance supplies and tools.
- Ensured compliance with health and safety regulations throughout the property.
- Maintained records of repairs, service requests, costs.
- Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
- Scheduled routine inspections of all areas within facility premises.
- Maintained equipment performance by cleaning and lubricating components.
- Trained and managed maintenance staff and oversaw their daily activities.
Property Maintenance Specialist
Kevin Ence Development
St. George
10.2019 - 07.2020
- Planned projects for rental properties.
- Planned projects for owner's personal properties.
- Performed routine maintenance inspections and required preventative maintenance tasks.
- Repaired and replaced plumbing, electrical wiring, and other related components as needed.
Education
Business Management
Utah Tech University
St. George, UTPlumbing
Dixie Technical College
St. George UT Plumbing
Southwest Technical College
Cedar City UTSkills
- Plumbing installation
- Project management
- Troubleshooting techniques
- Customer relationship management
- Equipment operating procedures
- Attention to detail
- Plumbing estimation
- Effective communication
- Time management
Certification
- Electronic Certification
- Welding Certification
Timeline
Plumbing Technician Lead
Walker Plumbing
05.2022 - Current
Maintenance Manager
Prime Hospitality
07.2020 - 05.2022
Property Maintenance Specialist
Kevin Ence Development
10.2019 - 07.2020
Business Management
Utah Tech University
Plumbing
Dixie Technical College
Plumbing
Southwest Technical College
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