Charles Bruene
Seattle
Summary
Scrum Master and Fraud Analyst with over six years of experience leading cross-functional projects focused on financial fraud mitigation, player to player conduct reduction and data compliance fulfillment.
Overview
7
7
years of professional experience
Work History
Fraud Analyst
Wizards of the Coast
Seattle
06.2022 - Current
- Oversaw username filtration system for Magic: The Gathering Arena, reviewing customer reports weekly and executing necessary adjustments.
- Established new data compliance processes to enhance organizational standards.
- Leveraged AI tools such as Snowflake’s Copilot to streamline monthly reporting done by the team reducing manual effort and improving accuracy.
- Developed Jira dashboard for team reporting, including data visualizations to guide future actions.
- Led Scrum ceremonies for team, facilitating discussions, task creation, and daily meetings.
- Trained and mentored new team members in Agile practices, enhancing team efficiency and performance.
- Coordinated with cross-functional team to facilitate a smooth transition of World of Peppa Pig from Wizards to Netflix.
Associate Technical Producer (part time)
Wizards of the Coast
Seattle
07.2024 - 01.2025
- Led data ingestion project with major Magic: The Gathering distributors, facilitating access to data representing 70% of sales.
- Owned high-impact data integration project with point of sales system Square, enhancing data accuracy and accessibility.
- Scrum Master for the Data Engineering Team, leading sprint ceremonies and creating tasks.
- Scoped new projects for team, creating associated Jira tickets to streamline workflow and ensure clear task management.
- Worked to quickly resolve roadblocks facing the team.
- Participated in meetings with stakeholders to manage expectations and gather requirements.
Associate Fraud Analyst
Wizards of the Coast
Seattle
07.2019 - 06.2022
- Executed fraud detection screens to identify and prevent fraudulent activity.
- Developed and maintained reports in Zendesk to track and analyze fraud incidents.
- Assisted customers affected by fraud on Magic Online and Magic The Gathering Arena, providing support and resolution.
Education
B.A. - Communication Studies, Game Development
CHAPMAN UNIVERSITY
ORANGE, CA06.2018
Skills
- Agile methodology
- Project management
- Data analysis
- Microsoft Excel, SharePoint, and Confluence
- Cross-functional collaboration
- Problem solving
- Toxic behavior reduction
- Fraud mitigation
Timeline
Associate Technical Producer (part time)
Wizards of the Coast
07.2024 - 01.2025
Fraud Analyst
Wizards of the Coast
06.2022 - Current
Associate Fraud Analyst
Wizards of the Coast
07.2019 - 06.2022
B.A. - Communication Studies, Game Development
CHAPMAN UNIVERSITY