Milkias Redda
Seattle,WA
Summary
Highly-motivated professional with 7 years of experience with operations, fraud, abuse, and
cybercrime. Key experience with actively investigating and analyzing patterns of fraudulent
transactions and abusive conduct in a timely manner to protect the integrity of the platform.
Broad range of skills as an E-commerce Risk Analyst, constantly evolving analytical mind to
increase productivity and drive company growth.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
Expedia
Seattle, WA
04.2017 - Current
- Conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
- Analyzing high risk transactions via real-time queues and after-the-fact reports to identify unauthorized credit/debit card use
- Familiarized with fraud trends worldwide, identifying locations where e-commerce fraud is most prevalent
- Maintain ongoing communication with banks, hotels, and customers to authenticate customer information and ensure minimal losses to the company
- Assist team members on difficult transactions as Floor Commander
- Review status and cancellation for products in GDS (Sabre, Amadeus, Worldspan)
- Experienced in data visualization/reporting using Tableau
- Report and communicate any system errors and file JIRAs.
Operations Analyst Intern
Expedia
Bellevue, WA
08.2016 - 01.2017
- Monitoring performance of global websites with a service-oriented architecture, including AWS Cloud instances as well as both physical and virtual machines in datacenters
- Defining and reporting actionable metrics, initiating/driving technical investigations, troubleshooting and RCA
- Creating and reporting on dashboards by leveraging and correlating data from disparate data sources to increase confidence and likelihood of root causation
- Operating successfully within a 'Test & Learn' culture and agile documentation process.
Education
Quality Assurance, Business Intelligence, Project Management, Professional Development, Computer Hardware -
Year Up / Bellevue College
Skills
- SQL
- HTML/CSS
- Tableau
- Splunk
- Tealeaf
- GitHub
- MS Office Suite
- Outlook
- Clarity/Workday
- Agile Methodology
- Jira
- Customer Service
- Communicating on the phone
- Handling records/confidential information
- Payment processing
Volunteer Experience
Year Up / Bellevue College, Seattle, WA, Student Ambassador, Represented the Year Up program while building my personal brand, Spoke at information sessions to help recruit future students by sharing my story, Led future students through application process
Languages
Amharic
Native/ Bilingual
Timeline
Fraud Analyst
Expedia
04.2017 - Current
Operations Analyst Intern
Expedia
08.2016 - 01.2017
Quality Assurance, Business Intelligence, Project Management, Professional Development, Computer Hardware -
Year Up / Bellevue College
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