Microsoft Office
Christopher Knapchuck
Fenton,Michigan
Summary
I am a passionate IT technician with a remarkable history of enhancing system performance and fortifying network security, especially at HomeNET Services, LLC. With my deep knowledge of hardware installation and troubleshooting, I bring a unique blend of technical expertise and strong communication skills to the table. I thrive on the challenge of repairing faulty hardware, installing innovative equipment, and ensuring that business operations run smoothly without a hitch. My adaptability allows me to flourish in dynamic environments, fully embracing the ever-changing needs of employees. Every contribution I make not only optimizes technical operations but also sparks meaningful technological advancements.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Cashier/IT Technician
Fenton Fuel Mart, LLC
12.2024 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
IT Technician
HomeNET Services, LLC
01.2020 - Current
- Maintained office personal computers, networks, and mobile devices.
- Configured systems per established software and hardware standards.
- Monitored the server room and wireless network to ensure optimal performance.
- Installed wiring and devices to establish and optimize networks.
- Troubleshot and repaired peripheral devices, including printers and scanners..
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
Laborer
Tim Hedglen Construction, LLC
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Helped with erecting scaffolding and ladders.
- Followed instructions and safety protocols while operating machinery and equipment.
- Operated forklifts and boom lifts to complete various tasks.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
No Degree - General Studies
Fenton High School
Fenton, MIGED -
Lakeside Academy
Kalamazoo, MI01-2011
Skills
- Debugging
- Application installations
- System performance optimization
- Inventory control systems
- Wireless networking
- Operating systems
- POS software
- Excellent communication
- Network configuration
- Teamwork
- Diagnostic tools
- Hardware installation
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Cisco Certified Entry Networking Technician (CCENT) - Cisco Systems.
Software
Verifone Site Management
VMware
Microsoft Visual Studio
Most POS Systems
Quote
Judge a man by his questions rather than his answers.
Voltaire
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkWork Location
HybridOn-SiteRemoteImportant To Me
Flexible work hoursCareer advancementTimeline
Cashier/IT Technician
Fenton Fuel Mart, LLC
12.2024 - Current
IT Technician
HomeNET Services, LLC
01.2020 - Current
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Cisco Certified Entry Networking Technician (CCENT) - Cisco Systems.
Laborer
Tim Hedglen Construction, LLC
No Degree - General Studies
Fenton High School
GED -
Lakeside Academy
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