Ck Nixon
Brooklyn,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Coordinating Manager for Patient Transport
Elmhurst Hospital HHC
Queens, New York
05.2022 - Current
- Monitor and operate EPIC transport system to assign staff to proper destination.
- Facilitated training sessions for staff on new protocols and systems.
- Collaborated with healthcare teams to enhance communication strategies.
- Supervise staff and ensure all pertinent policies and procedures are being followed
- Prepare daily and monthly schedules.
- Collaborate with Executive Director and Associate Director of the department on all aspects of engaging and managing employee expectations
- Coordinated patient care initiatives across multiple departments.
- Developed and implemented operational workflows for service delivery.
Screening Associate
NYU Langone Orthopedic Hospital
New York, USA
11.2020 - 04.2022
- Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies.
- Ensured visitor and employee screening policy were enforced by asking appropriate health screening questions.
- Facilitated patient scheduling and managed appointment logistics efficiently.
- Coordinated communication between medical staff and patients for seamless care delivery.
- Supported patient intake and discharge procedures while ensuring compliance with regulations.
- Built relationships with customers by providing friendly customer service.
Direct Support Professional
Jewish Board Family Children Services
New York, NY
11.2010 - 01.2022
- Provided specialized care while assisting with the personal development of patients.
- Dispensed all prescribed medications to patients as an Approved Medication Administration Personnel.
- Developed and implemented personalized care plans for clients.
- Facilitated group activities to promote social interaction and engagement.
- Maintained accurate documentation of client progress and behaviors.
- Collaborated with interdisciplinary teams to enhance client care strategies.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Followed care plan and directions to administer medications.
Education
Bachelors of Science - Business Administration And Management
mercy college
New York, NY 09.2016 - 12.2019
Associate of Applied Science - Mechanical Engineer Technology
New York City College of Technology
Brooklyn, NYSkills
- EPIC transport system
- operation workflows
- Multitasking
- Customer service
- MS office
- communication strategies
- adaptability in dynamic environments
- Goal setting
- Verbal and written communication
- Performance evaluation
- Computer skills
- Scheduling and coordinating
- Communication skills
- Employee training
Timeline
Assistant Coordinating Manager for Patient Transport
Elmhurst Hospital HHC
05.2022 - Current
Screening Associate
NYU Langone Orthopedic Hospital
11.2020 - 04.2022
Bachelors of Science - Business Administration And Management
mercy college
09.2016 - 12.2019
Direct Support Professional
Jewish Board Family Children Services
11.2010 - 01.2022
Associate of Applied Science - Mechanical Engineer Technology
New York City College of Technology