Ché Kinnard II
Fort Smith,AR
Summary
University graduate with Bachelors of Arts in Spanish Linguistics, with a minor in Business Administration. Experienced in leadership training and team building. Pursuing opportunities to utilize education in the corporate, health, and financial fields. Adept at leading groups and working with individuals to address various concerns. Career goals include working as a business manager, international relations consultant, professional interpreter, national security agent.
Overview
9
9
years of professional experience
Work History
HBA Consumables Manager
Walmart
Greenwood, AR
06.2024 - Current
- Leading and coaching a team of associates, assigning tasks, providing feedback, and addressing performance issues.
- Monitoring stock levels of HBA consumables, ensuring proper rotation of products to maintain freshness, and managing stock deliveries.
- Creating visually appealing displays, pricing accuracy, and implementing promotional strategies for HBA products.
- Addressing customer inquiries, resolving issues related to HBA products, and ensuring a positive shopping experience.
- Adhering to company policies and procedures regarding product handling, safety standards, and loss prevention.
Front End Manager
Walmart
Greenwood , AR
01.2023 - 06.2024
- Assists with the supervision of associates in assigned area of responsibility by assigning duties to associates.
- Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
- Train associates on processes and procedures.
- Develop, communicates, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, & other business partners.
- Oversee assigned area of responsibility by handling claims and returns, arranging and organizing merchandise, & identifying shrink and damages.
- Analyze performance metrics to optimize store performance and customer satisfaction.
- Resolve technical issues related to the front end development process.
- Evaluate customer feedbacks and identified areas for improvement in sales and customer service.
Self Checkout Host
Walmart
Fort Smith, AR
07.2022 - 12.2022
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Housewares Associate
Walmart
Fort Smith, AR
07.2021 - 07.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
Health Ambassador
Walmart
Fort Smith, AR
06.2020 - 07.2021
- Performed Covid-19 based screenings on all employees and members of management.
- Provided individuals with instructions according to HIPAA guidelines and regulations.
- Enhanced awareness of health resources and work to connect individuals with programs.
Asset Protection Associate
Walmart
Fort Smith, AR
05.2019 - 06.2020
- Secure and safeguard the facility and surrounding areas by observing and communicating suspicious activity and assisting with investigations.
- Provide facility and law enforcement agencies with Spanish translations / interpretations for non-English speaking individuals.
- Maintain store compliance with physical security schematics to protect assets.
- Act as a deterrent to criminal activity by remaining visible in designated areas.
- Assist with investigations, maintain documentation, execute emergency procedures, and ensure safety practices are followed.
- Identify and resolve daily crime cases in partnership with local law enforcement agencies.
Customer Service Associate
Walmart
Fort Smith, AR
11.2017 - 05.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Looked in carts and bags to check merchandise against receipts.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Sales Associate
Journeys Shoes
Fort Smith, AR
05.2016 - 03.2019
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Met merchandise processing standards and maintained organized and accessible work area.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstocked items.
- Built trusting relationships with customers by making personal connections.
Education
Walmart
Fayetteville, AR05.2022
Bachelor of Arts - Spanish
University of Arkansas-Fort Smith
Fort Smith, AR05.2020
Skills
- Experience in Leadership
- Strategic Sales
- Sales Promotions
- Spanish
- Resource Advocacy
- Testing Protocols
- Microsoft Office
- Troubleshooting
- Cultural Understanding
- Audio Translations
- Communication
- Customer Service
- Team-building
Hobbies
- Bible Study and Youth Group
- Weightlifting and Fitness Training
- Reading
- Photography and Videography
Languages
English
Native language
Spanish
Upper Intermediate (B2)
B2
Timeline
HBA Consumables Manager
Walmart
06.2024 - Current
Front End Manager
Walmart
01.2023 - 06.2024
Self Checkout Host
Walmart
07.2022 - 12.2022
Housewares Associate
Walmart
07.2021 - 07.2022
Health Ambassador
Walmart
06.2020 - 07.2021
Asset Protection Associate
Walmart
05.2019 - 06.2020
Customer Service Associate
Walmart
11.2017 - 05.2019
Sales Associate
Journeys Shoes
05.2016 - 03.2019
Walmart
Bachelor of Arts - Spanish
University of Arkansas-Fort Smith
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