Christopher Kidman

• Ensure the safety, security, and well-being of passengers and crewmembers while maintaining compliance with FAA regulations and company policies.
• Qualified as a Domestic and Transatlantic Mint Leader responsible for coordinating premium cabin operations and delivering elevated customer experiences.
• Conduct safety demonstrations, emergency equipment inspections, and cabin readiness checks to maintain a proactive safety culture.
• Respond effectively to medical emergencies, operational disruptions, and passenger concerns while remaining calm under pressure and prioritizing passenger care.
• Demonstrate resilience and adaptability while operating in dynamic environments involving schedule changes, irregular operations, weather events, and international travel.
• Utilize servant leadership principles to support fellow crewmembers, promote teamwork, and contribute to a positive onboard culture.
• Deliver personalized service and meaningful customer interactions that foster customer loyalty and satisfaction.
• Collaborate with flight deck and inflight teams to support operational excellence, on-time performance, and a seamless travel experience.

• Assisted surgical teams in maintaining patient safety and operational readiness within a fast-paced healthcare environment.
• Prepared operating rooms, equipment, and supplies while adhering to strict safety and regulatory standards.
• Collaborated with multidisciplinary healthcare teams to support positive patient outcomes and efficient workflow.

• Transported patients safely between departments, ensuring comfort and adherence to safety protocols.
• Assisted healthcare staff in transferring patients, maintaining clear communication throughout processes.
• Monitored and documented patient conditions during transport, providing accurate updates to nursing teams.
• Coordinated with medical staff to prioritize patient transfers efficiently, optimizing workflow within hospital departments.
• Trained new team members on transport procedures and safety regulations, enhancing overall team performance.
• Warmly greeted patients and visitors and made each feel welcome.
• Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
• Reduced patient anxiety during transport by maintaining open communication and answering questions.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.

• Maintained cleanliness and sanitation standards in patient areas, ensuring compliance with health regulations.
• Assisted with waste management processes, promoting safe disposal and environmental sustainability.
• Collaborated with healthcare staff to address urgent cleaning needs, enhancing patient care environment.

• Coordinated aircraft loading and unloading processes to ensure timely departures.
• Operated ground support equipment, enhancing operational efficiency during peak periods.
• Conducted safety inspections of ramp areas, ensuring compliance with regulatory standards.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Assisted with baggage handling, aircraft servicing, and compliance with established safety procedures.

• Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and experience.
• Operated POS systems efficiently to process transactions accurately and swiftly.
• Collaborated with team members to ensure timely and accurate food and beverage service during high-demand periods.
• Assisted in creating immersive guest experiences within The Wizarding World of Harry Potter, including the Grand Opening of the Expansion.
• Earned recognition for creating memorable guest interactions and exceeding guest expectations.
• Maintained operational standards while managing transactions, food service, and guest requests in a fast-paced environment.

• Supervised daily operations to ensure safety compliance and customer satisfaction.
• Trained and mentored team members on service protocols and operational procedures.
• Trained and mentored seasonal employees while supporting daily operations and guest safety.
• Managed assigned scare zones and completed onboarding and HR-related responsibilities.

• Operated and maintained water treatment systems to ensure compliance with health and safety regulations for all resort pools and water attractions.
• Conducted regular water quality testing and analysis to monitor chemical levels and system performance.
• Collaborated with team members to troubleshoot and resolve technical issues in water treatment processes.
• Developed maintenance schedules for equipment, minimizing downtime and ensuring operational efficiency.

• Operated and monitored attractions to ensure guest safety and satisfaction.
• Trained new team members on operational procedures and safety protocols.
• Collaborated with maintenance teams to identify and resolve ride malfunctions efficiently.
• Implemented best practices in crowd management during peak operating hours.
• Conducted inspections and monitored guest compliance with safety requirements.
• Delivered exceptional guest service in a fast-paced environment.
• Skycoaster Site Controller Certification for operating the park's Skycoaster.

• Delivered exceptional guest service, enhancing visitor experiences in high-traffic attraction areas.
• Maintained safety protocols, ensuring a secure environment for guests and team members.
• Collaborated with cross-functional teams to streamline operational workflows and improve guest satisfaction.
• Conducted regular inspections of attractions to ensure compliance with safety standards and operational excellence.
• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Supported additional operational areas including merchandise and food service.
• Received recognition for outstanding guest interactions and service excellence.

Taco Bell – Team Trainer & Donation Brand Ambassador (2016–2018)

HMSHost – Front of House Associate, Orlando International Airport (2017–2018)

Coyote Productions – Photographer & Event Facilitator (2009–2010)

DJ Dan Gothe Entertainment – Production Assistant (2012)

AMC Theatres – Usher (2009)

Charbonneau’s Family Smorgasbord – Dishwasher & Catering Prep (2005–2006)