Claiborne Carr
Piedmont,MO
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Positively impact daily operations with top-notch communication and critical thinking skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Website Developer
The Bud Dome Sports Complex
Green Park, MO
04.2019 - 01.2022
- Implemented and monitored web pages, plugins, and functionality for continuous improvement
- Built and styled new responsive webpages, transitioning legacy presentations to simultaneous easy-to-use versions
- Implemented intake form for COVID-19 waiver that received over 1200 submissions within first month of business reopening
- Created documentation and visual aids to assist with end-user training
Customer Relations Financial Representative
Edward Jones
Maryland Heights, MO
07.2016 - 06.2018
- Studied outside of work to increase knowledge of industry to pass required FINRA certification exams
- Delivered exceptional service to customers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Established new system for handling "terminated clients" whose accounts needed to be closed out ASAP. This decreased average number of days before account was closed out (100 down to 60)
- Subject Matter Expert for project that created training materials for understanding all caveats of account statements mailed to customers
Customer Relations Associate
Edward Jones
Maryland Heights, MO
08.2015 - 06.2016
- Fielded 30+ internal and external customer calls per day
- Documented incoming calls and complaints using HP Service Manager
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Increased inter-departmental communication by establishing connections to effectively provide customer support
Education
Bachelor of Science - InformationTechnology - Software Development
Western Governors University
07.2021
Skills
- Avid Learner
- Teamwork and Collaboration
- Technical Writing
- C & C
- Java & IntelliJ IDEA
- Microsoft Office
- Responsive Web Design
- Design Software: Invision, Photoshop
Certification
- CompTIA A+
- CompTIA Project +
- CIW User Interface Designer
- CIW Advanced HTML and CCS3 Specialist
- CIW Site Development Associate
Timeline
Website Developer
The Bud Dome Sports Complex
04.2019 - 01.2022
Customer Relations Financial Representative
Edward Jones
07.2016 - 06.2018
Customer Relations Associate
Edward Jones
08.2015 - 06.2016
Bachelor of Science - InformationTechnology - Software Development
Western Governors University