Claiborne Holmes
Church Hill Downs
Louisville,KY
19
years of professional experience
Dedicated Security Officer experienced in incident reporting and relationship building. Ensured guest safety while delivering superior customer service through high standards and reliable service. Maintained secure environments and responded efficiently to potential threats, demonstrating strong collaboration and adaptability.
Work History
Security Officer
2 Years 10 Months- Conducted regular patrols to identify and address potential security risks.
- Monitored premises to ensure safety and security of guests and staff.
- Responded promptly to incidents, ensuring efficient resolution and reporting.
- Assisted in maintaining access control procedures for restricted areas.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Front Line Manager
14 Years 11 Months- Led daily operations to ensure compliance with quality standards and regulatory requirements.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented process improvements that reduced turnaround time for service delivery.
- Analyzed performance metrics to identify trends and drive strategic decision-making.
- Mentored junior managers, fostering a culture of collaboration and continuous improvement.
- Facilitated regular team meetings to align goals and track progress toward objectives.
Education
Bachelor of Science - Business Administration
Bachelor of Science - Organizational Leadership
Skills
Security guard license
Incident documentation
Safety compliance
Security operations
Access control
Superior customer service
Problem-solving
Relationship management
Interests
I enjoy restoration of classic cars
antique radio collecting and playing pool.
Timeline
Security Officer
Church Hill Downs
04.2021 - 02.2024Read More
Front Line Manager
Humana
10.2004 - 09.2019Read More
Sullivan University
Bachelor of Science from Business Administration
Read More
US Army Command And General Staff College
Bachelor of Science from Organizational Leadership
Read More