Clair Hugo

Honor is a mission-driven company that focuses on providing a technology component for staffing and providing support for 1000+ Home Caregivers nationwide.

• Piloted integration of Florida and Illinois markets into Honor platform
• Review and process regulations surrounding Honor's scope of care to identify potential issues and work cross-functionally toward appropriate resolution that require escalation within HR, Compliance or partnership individuals
• Perform onboarding and transition tasks from partnership to full time employment under Honor
• Establish strong foundations for ongoing implementation process and provide continuous support to Client Management team
• Ensure that each client's profile and care plan meet Honors' thresholds of completeness and accuracy prior to transition
• Organized multiple projects for implementation team and effectively prioritized completing tasks

• Provided HR support nationwide, including responding to general HR inquiries, questions about payroll and benefits administration; processing separations; and processing onboarding paperwork for Care Professionals ensuring that all compliance documents are accurately recorded and up to date within designated turnaround times
• Led training process for employee annual evaluations of caregivers in State of Texas
• Spearheaded COVID 19 protocol with legal team and trained HR and Escalations teams to implement initial processes of CDC guidelines in home caregiving work environments
• Responsible for entire lifecycle of work and non-work related injuries or illness to include ADA interactive process and disability benefits
• Maintained Care Pro online profiles in HRIS and generate reports as needed
• Provide employment verifications, unemployment claims and answer employee questions regarding HR-related matters.
• Manage all incoming mail related to unemployment claims, CA - SDI applications, employment verifications, returned paychecks, etc.
• Identify HR related issues that require escalation to management; investigate, document and report relevant information
• Review and approve pending changes in payroll system to ensure smooth payroll processing, including but not limited to demographic changes, direct deposit changes, timecard adjustments or missing hours, and review sick leave requests per assigned market in Honor's admin platform
• Prepare badges, passes, and identification cards, and perform other security-related duties including onboarding and orientation aiding tasks

• Managed over 80 customer calls per day while increasing sales development by 20%.
• Directed potential customer leads to enterprise sales department for further assistance
• Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs
• Won new business by articulating full value of company's capabilities to prospects
• Contacted prospective customers to uncover sales opportunities