Summary
Overview
Work History
Education
Skills
Timeline
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CLAIRE AINSLEY WOOD

Encinitas,CA

Summary

Dynamic retail professional with extensive experience at Brandy Melville USA, excelling in staff oversight and customer service management. Proven track record in visual merchandising and sales coaching, enhancing store presentation and driving sales performance. Adept at multitasking and problem-solving, ensuring operational efficiency and exceptional customer experiences. Reliable Key Holder known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and loss prevention strategies. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction. Ready to leverage abilities in a new role to drive success and operational excellence.

Overview

3
3
years of professional experience

Work History

KEY HOLDER & VISUAL MERCHANDISER

Brandy Melville USA
San Diego, CA
08.2022 - Current
  • Responsible for the opening and closing of the store as well as efficient and accurate cash register operations.
  • Assist the Store Manager with all retail functions including operations, POS system, staffing, and reporting.
  • Encourage the performance of staff with sales goals.
  • Ensure that policies and procedures are followed accurately.
  • Assist in training of retail staff and the implementation of store set and presentation.
  • Ensure customer receive the best possible service including assistance as needed and suggestive selling.
  • Participate in weekly visual flips
  • Style clothing and accessory displays
  • Sales associate
  • Prep shipment; receive inventory
  • Maintain cleanliness of store
  • Opened and closed the store, ensuring proper security procedures were followed.
  • Trained new staff on store policies, procedures, and customer service techniques.
  • Monitored inventory levels and reported stock shortages to management promptly.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Replenished merchandise displays throughout the store as needed.

Sales Associate

Bird Rock Surf
La Jolla, 92037
04.2024 - 05.2025
  • Maintained store organization by restocking shelves and arranging displays.
  • Collaborated with team members to create engaging in-store promotions.
  • Monitored inventory levels and communicated restock needs to management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

High School Diploma -

Audeo Charter School
Pacific Beach
06.2023

High School Diploma -

Miracosta College
Oceanside, CA

Skills

  • Staff oversight
  • Customer service management
  • Cash handling
  • Sales coaching
  • Excellent communication
  • Attention to detail
  • Multitasking capabilities
  • Organizational skills
  • Problem-solving abilities
  • Visual merchandising
  • Employee training
  • Staff performance management
  • Drawer counting
  • Alarm systems
  • Bank deposits
  • Scheduling coordination
  • Daily reporting
  • Opening and closing coordination

Timeline

Sales Associate

Bird Rock Surf
04.2024 - 05.2025

KEY HOLDER & VISUAL MERCHANDISER

Brandy Melville USA
08.2022 - Current

High School Diploma -

Audeo Charter School

High School Diploma -

Miracosta College

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