Claire Bazile
Orlando,USA
Summary
Ten years of dedicated customer service experience, specializing in client relations and support. Leadership role in digital and AI support platform monitoring for over a year, focusing on team coordination and service excellence. Expertise in fostering collaboration to streamline processes and improve service outcomes.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Digital Support Specialist
Frank gay services
08.2025 - 08.2026
- Successfully de-escalate customer concerns while maintaining a positive customer experience.
- Monitor five digital communication platforms simultaneously to ensure timely responses.
- Audit AI-assisted customer interactions for quality and accuracy.
- Process customer emails and route requests to the appropriate departments.
- Conduct outbound follow-up calls regarding appointments, bookings, and missing account information.
- Identify and report account discrepancies while maintaining data accuracy.
Plasma Technician
Biolife Plasma Services
09.2024 - 01.2025
- Create a friendly environment for donors
- Donor entry
- Vitals
- Provide information for a successful donation
- Organize and rotate equipment
- Set up phlebotomy station with equipment
- Answer phones and schedule appointments / multi line
Retail Associate
Timberland
03.2024 - 10.2024
- Retail Associate Timberland-Orlando, FL March 2024 to October 2024
- Restock merchandise
- Greet patrons with smile
- Cashier
- Security
- Organize areas
- Provide information to patrons on sales
- Loss prevention
Dishwasher/Food Prep/ Janitor
Chill's Bar & Grill
07.2022 - 12.2023
- Portion food for line cooks
- Sanitize and organize store for Patrons
- Dishwasher
- Provide backup for staff when store is short staffed
Medical Receptionist
CSL Plasma
12.2021 - 10.2023
- Assist donors with creating their profile
- Take vitals
- Inform donors on risks and procedures
- Aquire vein checks
- Sanitize and organize area
- Provide great customer service to patrons
Construction Worker
Hire Quest Direct
06.2019 - 06.2023
- General labor/ clean up crew
- Flagger
- Ditch digger
- Lawn care/ landscaping
Direct Support Professional (DSP)
Quest Diagnostics
11.2021 - 07.2022
- Overseeing residents and taking care of their needs, and performing housekeeping duties
- Promoting independence in daily activities, such as work, learning, and leisure
- Administration of medication
Amazon Warehouse Associate
Amazon.com
01.2017 - 07.2018
- Pallet stack
- Scan items & deposit in correct location
- Create labels for priority packages
- Organize pallets for shipping
- Unload/ load trucks
Customer Service Representative/Call Center
Egis
07.2016 - 12.2017
- Take inbound calls
- Data entry
- Fax/email Government documents to proper DMV locations
- Provide fast and friendly service also assist customers with obtaining trip calculations and vehicle registration
- Take past due payments for any tickets in system
- Alert patrons on any balances on license plate
Waitress / Assistant Manager
Waffle House
02.2010 - 06.2016
- Prepare & serve food
- Provide fun/ fast and friendly service to patrons
- Sanitize and organize food products and utensils
- Document customers' orders and suggestions
- Cashier transactions
- Assistant manager duties
Education
High School Diploma - undefined
Corliss High School
Chicago, ILtheater - undefined
Everest medical institute
FLSkills
- Incident reporting compliance
- Filing
- Public speaking
- Patient monitoring
- Adaptability
- Heavy lifting
- Multitasking
- Customer relationship building
- Journalism
- Social media management
- Multi-line phone systems
- Youth organization childcare experience
- Typing
- Patient interaction
- Order processing
- Custodial experience
- Choreography
- Group home
- Working with adult populations
- Cross-functional collaboration
- Appointment scheduling
- Cross-functional communication
- Assisted living
- Patient observation
- CRM software
- Customer communication
- Phone communication
- Direct support
- Home care
- Crowd interaction
- Task prioritization
- Construction painting
- Storytelling
- Computer literacy
- Home health
- Content creation
- Risk management for crisis intervention support
- First Aid Certification Food Handler food handler certificate
- Marketing
- Data entry
- TikTok
- Call center management
- Continuous improvement standards implementation
- Desktop applications
- Client interaction via phone calls
- Mental health (public health)
- Microsoft Word
- Administrative experience
- Theater
- Technical Proficiency
- Host/hostess experience
- First aid
- Customer issue escalation
- Computer skills
- Toddler care
- Phone call management
- English
- Guest services
- Search engines
- Proofreading
- Sales support
- Working with people with disabilities
- Microsoft Outlook
- Time management
- Customer data entry
- Productivity software
- Greeting customers
- Customer retention
- Retail sales transactions
- Computer operation
- Processing cash transactions
- Customer support experience within hospitality industry
- Background acting experience
- Acting
- Experience with children
- Fast casual experience
- Call center experience
- Crisis management in social services
- Customer service
- Crisis management
- Guest relations
- Editing
- Microsoft Excel
- Avimark
- Crisis intervention
- Care plans
- Customer complaint resolution
- Quality data entry
Certification
- CPR Certification
- Food Handler Certification
- First Aid Certification
- ARRT Certification
- ACLS Certification
- RCIS
- Certified Medical Assistant
Timeline
Digital Support Specialist
Frank gay services
08.2025 - 08.2026
Plasma Technician
Biolife Plasma Services
09.2024 - 01.2025
Retail Associate
Timberland
03.2024 - 10.2024
Dishwasher/Food Prep/ Janitor
Chill's Bar & Grill
07.2022 - 12.2023
Medical Receptionist
CSL Plasma
12.2021 - 10.2023
Direct Support Professional (DSP)
Quest Diagnostics
11.2021 - 07.2022
Construction Worker
Hire Quest Direct
06.2019 - 06.2023
Amazon Warehouse Associate
Amazon.com
01.2017 - 07.2018
Customer Service Representative/Call Center
Egis
07.2016 - 12.2017
Waitress / Assistant Manager
Waffle House
02.2010 - 06.2016
theater - undefined
Everest medical institute
High School Diploma - undefined
Corliss High School