Marshall Bates
LincRo Security Solutions
Bloomington,MN
1
Language
1
Certification
13
years of professional experience
Dedicated and observant security professional with over 10 years of experience providing excellent customer service in a wide variety of environments.
Work History
Level II Security Officer
6 Months- Conducted regular inspections and patrols to identify potential hazards or security breaches.
- Responded promptly to incidents, emergencies, and alarms, ensuring swift resolution.
- Developed reports on daily activities, incidents, and observations for management review.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Level II Security Response Officer
10 Months- Responded promptly to security incidents, ensuring safety for personnel and assets.
- Served as a liaison between law enforcement agencies and clients, contributing to seamless coordination during emergencies or investigations.
- Managed access control systems, ensuring that only authorized individuals were granted access to restricted areas.
- Reduced incidents of theft and vandalism by maintaining a strong presence in high-risk locations.
Security Officer
1 Year 5 Months- Conducted thorough investigations of security breaches, documenting findings for further action.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Armed Security Officer
2 Years 1 Month- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Inspected doors, windows, and gates to ensure security measures were intact.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Level II Security Officer
7 Months- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Site Supervisor
1 Year- Supervised security personnel to ensure compliance with protocols and procedures.
- Coordinated communication between management and security teams to streamline operations.
- Oversaw scheduling and resource allocation to optimize personnel deployment across multiple sites.
- Trained new team members on site policies and procedures.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive a positive and productive work environment.
- Leveraged technology to streamline project documentation, improving accessibility and organization.
Screening Ambassador
7 Months- Collaborated with team members to resolve customer inquiries and complaints effectively.
- Greeted customers and clients to create a welcoming atmosphere.
- Conducted health screenings for COVID-19, ensuring compliance with safety protocols.
- Collaborated with healthcare teams to optimize screening processes and improve efficiency.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Security Officer
9 Months- Monitored and patrolled premises to ensure safety and security of personnel and property.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas are maintained at all times.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Senior Process Server-EFAP Program
1 Year 6 Months- Analyzed delivery routes to optimize travel efficiency and reduce time on tasks.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
Security Officer
1 Year- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Officer
1 Year 3 Months- Enforced hotel policies, ensuring compliance among guests and employees.
- Conducted regular patrols to identify and mitigate potential risks.
- Trained new security personnel on procedures and emergency protocols.
- Provided exceptional customer service to guests while maintaining a vigilant watch for potential security risks.
- Mitigated disputes between guests or visitors, ensuring peaceful resolutions that upheld the reputation of the hotel.
Wireless Team Member
1 Year 10 Months- Assisted customers in selecting mobile devices tailored to individual needs and preferences.
- Provided technical support for devices, resolving issues to enhance user experience.
- Managed inventory levels, ensuring optimal stock of wireless products to meet customer demands.
- Trained team members on wireless technology features and customer service best practices.
- Led team meetings to discuss performance metrics, share updates, and foster a collaborative work environment.
Education
Associate of Applied Science - Legal Studies
Associate of Arts - Liberal Arts And Sciences
Skills
Incident response
Time management
Sales
Follow-up calls
Unarmed security
Evacuation procedures
Truck delivery (delivery method)
Cash handling
Emergency management
Security
Anti Terrorism
Attention to detail
CPR certification
EHS
Management
Microsoft Office
Pallet jack
Outdoor work
Access management
In-person customer service
Clear verbal communication
Incident reporting compliance
Correspondence management
Surveillance technology surveillance
Maintaining an organized workspace
Fire codes and regulations
Climbing
Retail security
Professionalism
Interviewing
Physical security emergency response
Customer service
Public relations
Product demos
Driving
Theft investigations
Customer relationship management
Critical thinking
Emergency response
Security software
Operations management
Loss prevention
Document creation
Vehicle escort
Run/Hide/Fight (active shooter)
Inside sales
Two-way radio communication
Phone etiquette
Clerical experience
Writing Skills
Cargo security
Background checks
Incident reporting software
Retail security experience
Safe work practices
Access control systems
Inventory
EMR Systems
Fire safety procedures
Communication skills
Windows
Supervising experience
Office suite expertise
Organizational skills
Commercial driving
Law office
Computer operation
Physical security site inspection
Call center experience
Physical security experience
Word
Customer engagement
Physical security lighting inspection
Computer literacy
Route driving
Loss prevention investigations
Hotel experience
Video monitoring
Task prioritization
Courier
Fencing and perimeter inspection
Retail management
Incident investigation
Conflict management
First aid certification
Crisis response
Community outreach
Security alarm response
Security system monitoring
Epic
Vehicle Patrol
Recruiting
Reporting procedures
Security sales
CPR
Emergency coordination
Patrol
AVADE
Documentation management
Report writing
Moving
Box truck
Team delegation
Microsoft Outlook
Research
Typing
Sales support
Perimeter security enforcement
Disability support
Warehouse experience
Communication technology
De-escalation/Verbal Judo
Security consulting
Inventory control
Patrolling
Damage investigations
Incident logging
Databases
Microsoft Excel
Cashier
Recruitment strategies
Surveillance technology
Key control
Analysis skills
Security compliance
Client acquisition
POS
Maintenance
Physical security risk assessment
Training & development
Conflict resolution
Emergency management
Monitoring operations
Van driver
Decision making
Incident reporting
Behavioral threat detection
Office supply management
Mobile devices
First aid certification
Surveillance
Communication skills
Teamwork
Computer skills
Certification
Driver's License, BLS Certification, Armed Security License, AED Certification, Guard Card, Baton Permit, First Aid Certification, CPR Certification, Class D, OC Certification, Basic First Aid certificate, Any valid issuer for CA, Concealed Carry Permit, Paralegal Certificate, Class D Security, Firearms License, Non-CDL Class C
Languages
English
Personal Information
Driving License: Driver's License
Timeline
Level II Security Officer
LincRo Security Solutions
04.2026 - CurrentRead More
Level II Security Response Officer
GardaWorld
08.2024 - 06.2025Read More
Security Officer
Securitas
03.2023 - 08.2024Read More
Level II Security Officer
American Security and Investigations, LLC
08.2022 - 03.2023Read More
Armed Security Officer
National Cinema Security
11.2021 - 12.2023Read More
Site Supervisor
GSSC Security
08.2021 - 08.2022Read More
Screening Ambassador
Cornerstone Parking Group, Inc.
12.2020 - 07.2021Read More
Security Officer
GardaWorld Security Services
03.2020 - 12.2020Read More
Senior Process Server-EFAP Program
EZ messenger
09.2018 - 03.2020Read More
Security Officer
Landmark Protective Services
08.2017 - 08.2018Read More
Security Officer
Reynold's Protection
05.2016 - 08.2017Read More
Wireless Team Member
MarketSource/Target Mobile
12.2013 - 10.2015Read More
El Centro Community College
Associate of Applied Science from Legal Studies
Read More
El Centro Community College
Associate of Arts from Liberal Arts And Sciences
Read More