Marshall Bates
Bloomington,MN
Summary
Dedicated and observant security professional with over 10 years of experience providing excellent customer service in a wide variety of environments.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Level II Security Officer
LincRo Security Solutions
Minneapolis, MN
04.2026 - Current
- Conducted regular inspections and patrols to identify potential hazards or security breaches.
- Responded promptly to incidents, emergencies, and alarms, ensuring swift resolution.
- Developed reports on daily activities, incidents, and observations for management review.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Level II Security Response Officer
GardaWorld
08.2024 - 06.2025
- Responded promptly to security incidents, ensuring safety for personnel and assets.
- Served as a liaison between law enforcement agencies and clients, contributing to seamless coordination during emergencies or investigations.
- Managed access control systems, ensuring that only authorized individuals were granted access to restricted areas.
- Reduced incidents of theft and vandalism by maintaining a strong presence in high-risk locations.
Security Officer
Securitas
Shakopee, MN
03.2023 - 08.2024
- Conducted thorough investigations of security breaches, documenting findings for further action.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Armed Security Officer
National Cinema Security
Minneapolis, MN
11.2021 - 12.2023
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Inspected doors, windows, and gates to ensure security measures were intact.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Level II Security Officer
American Security and Investigations, LLC
M
08.2022 - 03.2023
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Site Supervisor
GSSC Security
08.2021 - 08.2022
- Supervised security personnel to ensure compliance with protocols and procedures.
- Coordinated communication between management and security teams to streamline operations.
- Oversaw scheduling and resource allocation to optimize personnel deployment across multiple sites.
- Trained new team members on site policies and procedures.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive a positive and productive work environment.
- Leveraged technology to streamline project documentation, improving accessibility and organization.
Screening Ambassador
Cornerstone Parking Group, Inc.
Minneapolis, MN
12.2020 - 07.2021
- Collaborated with team members to resolve customer inquiries and complaints effectively.
- Greeted customers and clients to create a welcoming atmosphere.
- Conducted health screenings for COVID-19, ensuring compliance with safety protocols.
- Collaborated with healthcare teams to optimize screening processes and improve efficiency.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Security Officer
GardaWorld Security Services
Saint Paul, MN
03.2020 - 12.2020
- Monitored and patrolled premises to ensure safety and security of personnel and property.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas are maintained at all times.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Senior Process Server-EFAP Program
EZ messenger
09.2018 - 03.2020
- Analyzed delivery routes to optimize travel efficiency and reduce time on tasks.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
Security Officer
Landmark Protective Services
Dallas, TX
08.2017 - 08.2018
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Officer
Reynold's Protection
Dallas, TX
05.2016 - 08.2017
- Enforced hotel policies, ensuring compliance among guests and employees.
- Conducted regular patrols to identify and mitigate potential risks.
- Trained new security personnel on procedures and emergency protocols.
- Provided exceptional customer service to guests while maintaining a vigilant watch for potential security risks.
- Mitigated disputes between guests or visitors, ensuring peaceful resolutions that upheld the reputation of the hotel.
Wireless Team Member
MarketSource/Target Mobile
Saint Paul, MN
12.2013 - 10.2015
- Assisted customers in selecting mobile devices tailored to individual needs and preferences.
- Provided technical support for devices, resolving issues to enhance user experience.
- Managed inventory levels, ensuring optimal stock of wireless products to meet customer demands.
- Trained team members on wireless technology features and customer service best practices.
- Led team meetings to discuss performance metrics, share updates, and foster a collaborative work environment.
Education
Associate of Applied Science - Legal Studies
El Centro Community College
Dallas, TX05.2014
Associate of Arts - Liberal Arts And Sciences
El Centro Community College
Dallas, TX05.2014
Skills
- Incident response
- Time management
- Sales
- Follow-up calls
- Unarmed security
- Evacuation procedures
- Truck delivery (delivery method)
- Cash handling
- Emergency management
- Security
- Anti Terrorism
- Attention to detail
- CPR certification
- EHS
- Management
- Microsoft Office
- Pallet jack
- Outdoor work
- Access management
- In-person customer service
- Clear verbal communication
- Incident reporting compliance
- Correspondence management
- Surveillance technology surveillance
- Maintaining an organized workspace
- Fire codes and regulations
- Climbing
- Retail security
- Professionalism
- Interviewing
- Physical security emergency response
- Customer service
- Public relations
- Product demos
- Driving
- Theft investigations
- Customer relationship management
- Critical thinking
- Emergency response
- Security software
- Operations management
- Loss prevention
- Document creation
- Vehicle escort
- Run/Hide/Fight (active shooter)
- Inside sales
- Two-way radio communication
- Phone etiquette
- Clerical experience
- Writing Skills
- Cargo security
- Background checks
- Incident reporting software
- Retail security experience
- Safe work practices
- Access control systems
- Inventory
- EMR Systems
- Fire safety procedures
- Communication skills
- Windows
- Supervising experience
- Office suite expertise
- Organizational skills
- Commercial driving
- Law office
- Computer operation
- Physical security site inspection
- Call center experience
- Physical security experience
- Word
- Customer engagement
- Physical security lighting inspection
- Computer literacy
- Route driving
- Loss prevention investigations
- Hotel experience
- Video monitoring
- Task prioritization
- Courier
- Fencing and perimeter inspection
- Retail management
- Incident investigation
- Conflict management
- First aid certification
- Crisis response
- Community outreach
- Security alarm response
- Security system monitoring
- Epic
- Vehicle Patrol
- Recruiting
- Reporting procedures
- Security sales
- CPR
- Emergency coordination
- Patrol
- AVADE
- Documentation management
- Report writing
- Moving
- Box truck
- Team delegation
- Microsoft Outlook
- Research
- Typing
- Sales support
- Perimeter security enforcement
- Disability support
- Warehouse experience
- Communication technology
- De-escalation/Verbal Judo
- Security consulting
- Inventory control
- Patrolling
- Damage investigations
- Incident logging
- Databases
- Microsoft Excel
- Cashier
- Recruitment strategies
- Surveillance technology
- Key control
- Analysis skills
- Security compliance
- Client acquisition
- POS
- Maintenance
- Physical security risk assessment
- Training & development
- Conflict resolution
- Emergency management
- Monitoring operations
- Van driver
- Decision making
- Incident reporting
- Behavioral threat detection
- Office supply management
- Mobile devices
- First aid certification
- Surveillance
- Communication skills
- Teamwork
- Computer skills
Certification
Driver's License, BLS Certification, Armed Security License, AED Certification, Guard Card, Baton Permit, First Aid Certification, CPR Certification, Class D, OC Certification, Basic First Aid certificate, Any valid issuer for CA, Concealed Carry Permit, Paralegal Certificate, Class D Security, Firearms License, Non-CDL Class C
Languages
English
Personal Information
Driving License: Driver's License
Timeline
Level II Security Officer
LincRo Security Solutions
04.2026 - Current
Level II Security Response Officer
GardaWorld
08.2024 - 06.2025
Security Officer
Securitas
03.2023 - 08.2024
Level II Security Officer
American Security and Investigations, LLC
08.2022 - 03.2023
Armed Security Officer
National Cinema Security
11.2021 - 12.2023
Site Supervisor
GSSC Security
08.2021 - 08.2022
Screening Ambassador
Cornerstone Parking Group, Inc.
12.2020 - 07.2021
Security Officer
GardaWorld Security Services
03.2020 - 12.2020
Senior Process Server-EFAP Program
EZ messenger
09.2018 - 03.2020
Security Officer
Landmark Protective Services
08.2017 - 08.2018
Security Officer
Reynold's Protection
05.2016 - 08.2017
Wireless Team Member
MarketSource/Target Mobile
12.2013 - 10.2015
Associate of Applied Science - Legal Studies
El Centro Community College
Associate of Arts - Liberal Arts And Sciences
El Centro Community College