ABDIFATAH ABDI
Summary
Dedicated security professional with extensive experience in surveillance, investigations, and risk assessment. Adept at managing confidential information and maintaining accurate documentation while communicating effectively with clients and law enforcement. Proven ability to remain composed in high-pressure situations and resolve issues efficiently.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Level II Security Officer
Allied Universal (AUS)
- Conducted patrols and surveillance, enforced access control, and performed security inspections to maintain a safe environment.
- Responded to incidents, emergencies, and disturbances, effectively addressing safety concerns to ensure community security.
- Monitored security cameras and documented suspicious activity to support investigation and enhance overall security measures.
- Prepared detailed incident reports and communicated with management and law enforcement.
- Utilized de-escalation techniques to manage conflicts effectively in various situations.
Billing Specialist / Member Services Representative
Bright Horizon Therapy & HealthEZ
02.2024 - Current
- Investigated billing discrepancies, account issues, and customer concerns to ensure accurate account management.
- Reviewed records and multiple systems to verify information and resolve problems, enhancing customer satisfaction.
- Maintain confidential healthcare information and accurate documentation.
- Communicated with clients, providers, and insurance representatives to clarify account details and address inquiries.
ARMHS Case Manager
Bright Horizon Therapy Services
01.2024 - Current
- Conducted client assessments to identify risks and needs, informing tailored support strategies.
- Documented findings and monitored progress to ensure effective coordination of services.
- Maintained confidential case records and compliance documentation to uphold regulatory standards.
Systems Administrator
411 National Transport
09.2017 - 05.2021
- Performed risk management and vulnerability analysis to identify and mitigate potential threats.
- Administered Microsoft Office 365 and resolved user technology issues.
- Managed 10 user accounts and 50 security groups to ensure secure system access.
- Coordinated vendor and client communications to resolve information system issues.
Asset Protection Officer
Macy's
- Conducted covert surveillance and CCTV monitoring to identify theft, fraud, and policy violations.
- Conducted internal investigations and prepared detailed reports.
- Documented evidence and coordinated with law enforcement when necessary.
Insurance Investigator
HHAeXchange
- Conducted investigations of insurance claims, discrepancies, and potential fraud to ensure compliance and mitigate risk.
- Reviewed records, gathered information, and analyzed evidence to support thorough investigations and informed decision-making.
- Compiled investigative reports and maintained confidential case files to document findings and uphold data integrity.
Product Consultant
Technology4Hope
08.2015 - 06.2017
- Delivered technology-focused customer support and product consultation to enhance user experience.
- Updated inventory and database records using POS technology to ensure accuracy and accessibility.
- Handled returns and addressed customer concerns to maintain satisfaction and loyalty.
Education
Associate Degree - Criminal Justice, Accounting, Cybersecurity
09-2026
Skills
- Surveillance & Covert Monitoring
- Security Operations & Access Control
- Asset Protection & Loss Prevention
- Fraud & Insurance Investigations
- CCTV & Video Review
- Incident & Investigative Reporting
- Risk & Vulnerability Assessment
- Evidence & Records Documentation
- Microsoft Office 365
- Systems Administration
- Crisis Intervention & De-escalation
- Confidential Information Management
- HealthyEZ Member experance
- Helping members and providers understand healthcare benefits, answering calls, researching questions, documenting interactions
Certification
HIPAA Certified, Bloodborne Pathogens (BBP), Somali–English Interpreter, Swahili–English Interpreter, Crisis Intervention / De-escalation, Defensive Tactics, Use of Force, Mental Health Crisis Training
LANGUAGES
English | Somali | Swahili
Timeline
Billing Specialist / Member Services Representative
Bright Horizon Therapy & HealthEZ
02.2024 - Current
ARMHS Case Manager
Bright Horizon Therapy Services
01.2024 - Current
Systems Administrator
411 National Transport
09.2017 - 05.2021
Product Consultant
Technology4Hope
08.2015 - 06.2017
Level II Security Officer
Allied Universal (AUS)
Asset Protection Officer
Macy's
Insurance Investigator
HHAeXchange