Shermar King

• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority. Acted quickly during emergency situations to reduce the opportunity for damage and injury. Patrolled and monitored premises in a company vehicle, on a bicycle, and on foot. Addressed visitor inquiries and concerns regarding facility safety and access control, enhancing overall customer service experience. Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification. Ensured a safe environment for employees and visitors by conducting regular risk assessments and threat analyses. Checked and verified photo identification prior to granting facility access. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Reported suspicious activities and persons to law enforcement. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors. Conducted regular patrols and monitored surveillance systems to strengthen security measures across premises.
• Conducted routine patrols to monitor property, identify hazards, and enforce site security protocols.
• Controlled access points, verified credentials, and maintained visitor logs according to post orders.
• Monitored CCTV systems and alarm panels to detect suspicious activity and respond to incidents.

• Reviewed maps and blueprints to accurately identify locations and sizes of underground utilities, ensuring safety during excavation. Enhanced safety by accurately identifying and marking underground utility lines. Adapted to various weather conditions and terrain challenges to consistently complete utility locating assignments. Improved efficiency with prompt response to locate requests from contractors and homeowners. Collaborated with construction crews for safe excavation, avoiding service disruptions or delays. Photographed utility sites and marked lines with paint and flags for identification by excavating personnel. Completed utility location requirements in harsh outdoor conditions, meeting expected timeframes and maintaining operational continuity.
• Located underground utilities using electromagnetic locating equipment and site markings.
• Reviewed excavation tickets, utility maps, and service records to verify underground asset positions.
• Marked utility routes with paint, flags, and stakes for safe excavation support.

• Maintained clean sales floor, straightened and faced merchandise to enhance shopping experience. Greeted customers, helped locate merchandise, and suggested suitable options. Organized store merchandise racks and displays to promote and maintain visually appealing environments. Stocked merchandise, clearly labeling items, and arranging according to size or color. Assisted customers with purchases, locating items, and enrolling in reward programs to increase customer engagement. Answered questions about store policies and addressed customer concerns. Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers. Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction. Worked with loss prevention in monitoring shopper behavior. Used POS system to process sales, returns, online orders, and gift card activations. Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice. Created visually appealing merchandise displays and organized store environment to attract customers and drive sales.
• Advised customers on sporting goods, apparel, and footwear selections.
• Operated POS system to process sales, returns, and exchanges accurately.
• Restocked merchandise and maintained organized floor displays to support visual standards.

• Transported inventory items to appropriate locations. Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility. Maintained organized, clean, and secure storage areas, ensuring protection of company assets. Prepared items for shipment by packing them into appropriate containers, facilitating safe delivery. Used hand-held scanners and physical logs to accurately track item movements. Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed. Alerted supervisors and coworkers of hazards and other issues for quick resolutions. Boosted sales performance by 15% listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first. Received and unpacked shipments and new equipment. Attached identifying tags to containers to mark with identifying shipping information. Performed cycle counts and inventory control to accurately track product levels. Monitored production schedule to keep proper amount of inventory on hand. Prevented load shifting or damage by using bracing and strapping techniques. Informed purchasing team of missing or damaged items immediately when unloading and receiving. Operated equipment while observing standard safety procedures. Demonstrated and applied product knowledge of company SKUs. Checked merchandise against packing list to verify quantity and description of materials received, ensuring accuracy in inventory. Shipped material and performed boxing, packing, labeling and preparation of related documents. Used handheld scanners to efficiently track and maneuver freight throughout distribution network. Oversaw daily warehouse functions and verified proper shipment procedures.
• Loaded and unloaded aluminum inventory, maintaining safe handling standards throughout warehouse operations.
• Operated forklifts and material handling equipment to move product between storage, staging, and shipping areas.
• Verified orders against pick lists, ensuring accurate shipment preparation and inventory flow.

• Maintained and serviced floor cleaning and waxing equipment to ensure optimal performance. Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash. Emptied waste paper and other trash from premises and moved to appropriate receptacles. Maintained optimal supply levels to meet daily and special cleaning needs. Loaded products onto pallet. Transferred loaded pallets onto delivery or storage areas. Thrived in tight deadlines and fast-paced atmosphere while prioritizing tasks effectively. Collaborated with team members to meet daily cleaning targets and enhance overall facility cleanliness. Followed procedures at all times for personal and team safety. Maintained compliance with company safety policies and called violations to attention of management.
• Sanitized warehouse floors, docks, and high-traffic areas to maintain safe, compliant workspaces.
• Operated floor scrubbers and buffers to remove debris, spills, and buildup efficiently.
• Removed trash, recyclables, and pallet waste according to site sanitation procedures.

• Restocked and organized merchandise in front lanes, assisting customers with purchases, item location, and reward program enrollment. Answered questions about store policies and addressed customer concerns. Monitored self-checkout systems and provided assistance as needed. Greeted over 70 customers per day. Worked a flexible schedule and extra shifts to meet business needs. Checked customer identification to verify age for alcohol and tobacco sales. for proof-of-age for alcohol and tobacco sales. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Delivered friendly service and knowledgeable assistance to promote customer loyalty and support consistent sales. Collected and authorized payments of guests. Worked closely with shift manager to solve problems and handle customer concerns. Maintained current knowledge of store promotions and highlighted sales to customers. Performed cash, card and check transactions to complete customer purchases.
• Processed cashier transactions accurately using POS systems and cash-handling procedures
• Scanned merchandise efficiently while maintaining checkout flow and line speed
• Resolved pricing discrepancies and transaction issues with prompt customer service

• Organized and secured storage areas to protect company assets and ensure operational efficiency. Prevented load shifting or damage by using bracing and strapping techniques. Labeled packages according to instructions provided on work orders. Coordinated daily work strategies to move and ship products. Assembled, sealed and loaded packages into correct trucks. Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight. Responded promptly to job-related inquiries from supervisor and provided updates on task completion times to enhance communication. Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility. Cleared jams and unblocked conveyor system to maintain uninterrupted flow of goods and support shipping schedules.
• Conducted retail inventory counts using handheld scanners and RF devices
• Verified stock quantities against store records to ensure count accuracy
• Reconciled inventory discrepancies and reported variances for review

• Organized, cleaned, and secured storage areas to protect company assets. Prevented load shifting or damage by using bracing and strapping techniques. Labeled packages according to instructions provided on work orders. Coordinated daily work strategies to move and ship products. Assembled, sealed and loaded packages into correct trucks. Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight. Responded promptly to job-related inquiries from supervisor and provided updates on task completion times. Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility. Removed jams and unblocked conveyor system to maintain flow of goods.
• Loaded and unloaded packages from trailers, maintaining steady workflow and safe handling procedures.
• Sorted shipments by destination, scan status, and priority to support accurate package routing.
• Inspected packages for damage, reporting exceptions and separating irregular freight for resolution.

• Provided primary customer support to internal and external customers in a fast-paced environment. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Educated customers on promotions to enhance sales. Restocked, arranged and organized merchandise in front lanes to drive product sales. Operated cash register for cash, check and credit card transactions with 97% accuracy. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Counted cash in register drawer to ensure accuracy at shift change. in register drawer at beginning and end of shift. Assisted customers with purchases, item location, and reward program enrollment to enhance loyalty and satisfaction. Organized work areas to foster efficiency and model exceptional kitchen etiquette. Maintained well-stocked stations with supplies and spices for maximum productivity. Sent order information to kitchen using computer system and provided verbal instructions about customers' special requests to staff. Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies. Answered over 15 phone calls per day for take-to-go and delivery orders, successfully delivering orders. Wiped down counters and food prep stations using bleach and clean cloths. Used pizza cutter to slice pizzas according to size and customer specifications. Streamlined customer transactions by efficiently operating customer window and sales register, minimizing wait times. Cleaned food preparation areas, tools and equipment.
• Trained new staff on POS order entry, payment processing, and customer service standards.
• Resolved customer concerns promptly, preserving satisfaction during high-volume service periods.
• Coordinated order accuracy between front counter, kitchen, and delivery teams.

• Restocked and organized merchandise in front lanes to enhance product visibility and encourage sales. Kept front end areas clean and organized for professional appeal to customers. Managed customer concerns in a friendly, knowledgeable and efficient manner. Welcomed customers with a smile and friendly demeanor and directed to requested products. Assisted customers in locating desired products promptly complete purchases by moving heavy items, collecting payments and bagging purchases. Assisted customers by finding items quickly and with enthusiasm, boosting store satisfaction rate by 80 %. Engaged customers with a welcoming approach, providing assistance in locating and retrieving merchandise. Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases. Restocked merchandise on shelves to ensure availability stock throughout check-out lines and end-cap displays. Determined customer needs by asking relevant questions and listening actively to responses.
• Trained new front end associates on register procedures, bagging standards, and customer service expectations.
• Resolved checkout issues by assisting customers with pricing, returns, and payment processing.
• Maintained efficient lanes by monitoring self-checkout activity and directing traffic during peak periods.

• Assisted in route management to ensure efficient delivery schedules. Stock shelves. Check inventory. Conducted SKU readings to assess inventory levels. Managed planograms to optimize product placement. Identified customers' needs and provided information on appropriate products in an effort to promote cross-selling
• Coordinated order processing, ensuring accurate fulfillment and timely shipment preparation.
• Verified inventory records, reconciling stock discrepancies across warehouse and distribution workflows.
• Communicated with vendors and internal teams to resolve delivery issues and order changes.

GPA: 3.3