Dyshai Peoples
Montgomery,TX
Summary
Customer-centric professional with 10 years of experience in customer service, healthcare, and security. Skilled in relationship building, conflict resolution, and maintaining accurate documentation in fast-paced settings. Licensed Esthetician and Texas Level II Security Officer pursuing a Leasing Agent or Assistant Property Manager role, dedicated to enhancing resident experiences and supporting property operations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Level II Security Officer
Good Guard Security
Houston, TX
01.2024 - Current
- - Delivered exceptional customer service, enhancing safety and security for patrons.
- - Responded to incidents professionally, defusing conflicts and maintaining a calm environment.
- - Compiled detailed reports and ensured accurate documentation for incident tracking.
- - Communicate effectively with management, vendors, and the public.
Patient Care Assistant III
St. Luke's Hospital
The Woodlands
01.2024 - 11.2025
- - Provided compassionate patient care while effectively prioritizing tasks.
- - Maintained comprehensive patient records and collaborated with multidisciplinary teams to ensure continuity of care.
- - Facilitated patient admissions to ensure smooth transitions into care, transfers, and patient support.
- Maintained cleanliness and organization of patient areas to ensure safety.
- Collaborated with interdisciplinary teams to develop individualized care plans.
Owner
Luxury Spa Business
01.2021 - 01.2022
- - Oversaw daily business operations, coordinating scheduling, client relations, marketing, payments, and inventory management.
- Trained and mentored team members in best practices for customer engagement and treatment protocols.
- Led marketing initiatives, increasing brand visibility through social media and community outreach efforts.
- Oversaw financial planning, ensuring profitability through effective budgeting and expense control.
- Managed day-to-day business operations.
- Utilized best practices theory when selecting vendors and products.
- Managed daily salon operations, ensuring exceptional customer service and satisfaction.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Leasing out salon spaces to tenants and collecting payments every two weeks
Mental Health Worker III
Laurel Ridge Treatment Center
01.2019 - 01.2022
- - Documented client interactions, de-escalated crises, and collaborated with interdisciplinary teams to ensure comprehensive care.
- Provided direct support to individuals in crisis, ensuring safety and emotional stability.
- Trained new staff on best practices for patient engagement and crisis management techniques.
- Documented client progress in confidential files.
Patient Care Assistant
San Antonio State Hospital
San Antonio, TX
01.2017 - 01.2019
- Assisted with patient care and maintained detailed records.
- Worked closely with healthcare professionals in a fast-paced environment.
- Documented patient progress accurately in electronic health records, maintaining compliance with hospital standards.
- Trained new staff on best practices in patient care and hospital protocols, fostering a supportive environment.
- Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs.
Resident Care Associate
Brookdale Senior Living
San Antonio, TX
01.2015 - 01.2017
- Provided compassionate support to residents, enhancing daily living experiences and emotional well-being.
- Assisted in medication management, ensuring compliance with care plans and safety protocols.
- Collaborated with healthcare professionals to develop individualized care strategies for diverse resident needs.
- Trained new staff on resident care best practices and company policies, fostering a collaborative team environment.
Crew Member
McDonald's
01.2014 - 01.2015
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Emma L Broady Academy
San Antonio, TX06.2015
Texas Real Estate Salesperson Education
Kaplan Real Estate School
HoustonSkills
- Customer relations
- Incident Reporting
- Safety Protocols
- Scheduling & Organization
- Time Management
- Record keeping
- Crisis Management
- Office software
- Microsoft Office & Google Workspace
- Leasing Support & Sales
- Compliance & Confidentiality
- Property Tours & Client Communication
Certification
- Texas Licensed Esthetician
- Texas Level II Security License
- CPR & BLS Certified
Timeline
Level II Security Officer
Good Guard Security
01.2024 - Current
Patient Care Assistant III
St. Luke's Hospital
01.2024 - 11.2025
Owner
Luxury Spa Business
01.2021 - 01.2022
Mental Health Worker III
Laurel Ridge Treatment Center
01.2019 - 01.2022
Patient Care Assistant
San Antonio State Hospital
01.2017 - 01.2019
Resident Care Associate
Brookdale Senior Living
01.2015 - 01.2017
Crew Member
McDonald's
01.2014 - 01.2015
High School Diploma -
Emma L Broady Academy
Texas Real Estate Salesperson Education
Kaplan Real Estate School