Accomplished Spa Manager with 15 years of experience in luxury wellness services on international cruise lines. Proven ability to enhance guest satisfaction and revenue while leading diverse teams to excellence. Expertise in luxury service delivery, retail strategy, and staff development. Multilingual professional based in Italy, dedicated to curating premium guest experiences.
Hi, I’m
Claire Beckett
Ortona,Italy
Summary
Overview
26
years of professional experience
1
Certification
Work History
Freelance
English Tutor (Part-Time)
01.2017 - Current
Job overview
- Facilitated personalized English lessons for diverse adult learners and students.
- Enhanced language proficiency through customized learning strategies tailored to individual needs.
- Created engaging lesson plans that addressed various learning styles and preferences.
- Utilized innovative teaching methods to foster a supportive and productive learning environment.
- Provided constructive feedback to learners to promote continuous improvement and confidence in language use.
- Conducted assessments to track progress and adapt teaching approaches accordingly.
- Developed supplementary materials to enrich the learning experience and encourage active participation.
- Maintained open communication with learners to understand challenges and adjust lessons effectively.
Full-Time Mother
01.2017 - Current
Job overview
- Executed household management to ensure smooth daily operations and effective scheduling.
- Coordinated multiple responsibilities with agility, adapting to changing circumstances and priorities.
- Cultivated a structured environment that promoted productivity and organization within the household.
- Streamlined daily routines, enhancing overall efficiency in task execution and time management.
- Facilitated effective communication among family members to support collaborative decision-making.
- Developed and implemented strategies for household budgeting and resource allocation.
One Spa World (Steiner Transocean)
Spa Manager
01.2004 - 01.2015
Job overview
- Elevated guest satisfaction by directing comprehensive spa operations and services.
- Led international teams of up to 30, ensuring luxury brand service standards.
- Consistently exceeded treatment and retail revenue through strategic sales coaching.
- Enhanced guest engagement via wellness events and promotional campaigns.
- Maintained impeccable hygiene and ambiance in treatment rooms per maritime standards.
- Collaborated with management and entertainment teams to improve guest wellness experiences.
Steiner Transocean
Spa Therapist & Assistant Manager
01.2002 - 01.2004
Job overview
- Enhanced guest satisfaction by delivering personalized luxury facials and body treatments.
- Streamlined daily operations through effective scheduling and team coordination efforts.
- Increased treatment bookings by assisting with promotional onboard events and activities.
Profiles Health & Fitness
Fitness Instructor
01.2000 - 01.2001
Job overview
- Conducted water aerobics and spinning classes, emphasizing motivation, technique, and client wellbeing.
Education
Riebeek College Girls High SchoolUitenhage South Africa
High School Diploma
01-1999
University Overview
- Honoree of Head Girl
- Awarded Head Girl
Skills
- Luxury Spa Operations
- Premium Guest Experience
- Team Leadership & Staff Development
- Retail Strategy & Revenue Growth
- Sales Excellence & Upselling Strategy
- Advanced Spa Marketing & Promotions
- Hygiene, Safety & Compliance
- Social Media & Wellness Event Support
- Multicultural Communication
Certification
- SAAHSP – South African Association of Health & Skincare Professionals
- CIBTAC – Confederation of International Beauty Therapy & Cosmetology
- ITEC – International Therapy Examination Council
CORE COMPETENCIES
English (Native)
Afrikaans
Italian
ADVANCED TRAINING & PROFESSIONAL DEVELOPMENT
ADVANCED TRAINING & PROFESSIONAL DEVELOPMENT
- One Spa World Management Training Program – Advanced management, leadership, and operational training tailored for luxury cruise environments.
- Advanced Sales & Revenue Optimization Training – High-level training in retail performance, guest engagement, and luxury upselling strategies.
- Product & Treatment Protocol Education – Ongoing professional development in premium skincare, body treatments, and specialized spa product lines.
- Onboard Management, Safety & Operational Training – Maritime safety protocols, operational compliance, and crisis management training, completed across multiple contracts.
- Continuous Professional Development – Annual refreshers in wellness trends, guest experience standards, and service excellence.
Timeline
English Tutor (Part-Time)
Freelance
01.2017 - Current
Full-Time Mother
01.2017 - Current
Spa Manager
One Spa World (Steiner Transocean)
01.2004 - 01.2015
Spa Therapist & Assistant Manager
Steiner Transocean
01.2002 - 01.2004
Fitness Instructor
Profiles Health & Fitness
01.2000 - 01.2001
Riebeek College Girls High School
High School Diploma