Claire Block
Gallatin,TN
Summary
Motivated individual seeking to leverage management skills and creative background to contribute to an innovative team. Proficient in analyzing financial statements, identifying trends and patterns, implementing measures to optimize financial performance. Possess strong leadership and communication skills with an ability to motivate a team to achieve organizational objectives. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
10
10
years of professional experience
Work History
Vice President of Loss Mitigation
Onemain Financial
05.2021 - Current
- Set customized payment plans, increasing collection revenue by 15% in the first month, and achieved the highest Collection Producer metrics, boosting overall performance by over 30%
- Directed phone calls to shorten service time and steer conversations toward targeted solutions, improving customer experience and satisfaction
- Collaborated with repossession and central departments to send daily data analysis, optimize processes, and drive best practices.
Visual Artist
Self-Employed
06.2014 - Current
- Facilitate weekly management meetings with district and regional management to increase productivity and revenue
- Track and evaluate collections productivity, resulting in over 15% delinquency reduction in one month
- Control district collection and management activities across accounts with over $25M in gross receivables
- Establish collection goals and metrics for team staff and management, improving regional statistics by over 35%
- Advise and lead new hire training to ensure company compliance and state regulations, increasing employee retention rates by 10%
- Prepare management presentations and reports to maximize delinquency control, sales, and revenue.
Senior Collections Specialist
OneMain Financial
01.2020 - 05.2021
- Conduct in-depth financial analysis of applicants, including credit and property evaluations, to assess suitability for personal loans
- Achieved a 24% increase in customer renewal rates within the first year through effective customer service and communication skills
- Closed an average of 30 loans per month, ranging from $1,500 to $50,000, both secured and unsecured, demonstrating strong sales skills
- Consistently met monthly sales goals by selling insurance products, including life, disability, and unemployment coverage, to increase revenue and customer satisfaction
- Drove branch revenue and growth by over $100,000 within the first year by identifying new business opportunities and implementing effective sales strategies
- Conducted daily collection and solicitation activities, generating revenue and preparing for future sales endeavors.
Personal Loan Specialist (BMT)
OneMain Financial
01.2018 - 12.2019
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Conduct in-depth financial analysis of applicants, including credit and property evaluations, to assess suitability for personal loans.
- Achieved a 24% increase in customer renewal rates within the first year through effective customer service and communication skills.
- Closed an average of 30 loans per month, ranging from $1,500 to $50,000, both secured and unsecured, demonstrating strong sales skills.
- Consistently met monthly sales goals by selling insurance products, including life, disability, and unemployment coverage, to increase revenue and customer satisfaction.
- Drove branch revenue and growth by over $100,000 within the first year by identifying new business opportunities and implementing effective sales strategies.
- Conducted daily collection and solicitation activities, generating revenue and preparing for future sales endeavors.
Education
Bachelor of Arts -
Rollins College
Winter Park, FL05.2017
Skills
- Financial Performance
- Loss Mitigation
- Risk Management
- Investment Analysis
- Cash Flow Management
- Asset Allocation
- Market Research
- Financial Modeling
- Project Management
- Customer Service
- Leadership Skills
- SAS Visual Analytics
- Adobe Photoshop
- Google Docs
- Revenue Cycle Management
- Client Relationship Building
Accomplishment
Group Exhibitions: Cornell Fine Arts Museum- Mortar
Permanent Installations: Olin Library - Winter Park, Florida
Recipient of the Constance Ortmayer Award
Timeline
Vice President of Loss Mitigation
Onemain Financial
05.2021 - Current
Senior Collections Specialist
OneMain Financial
01.2020 - 05.2021
Personal Loan Specialist (BMT)
OneMain Financial
01.2018 - 12.2019
Visual Artist
Self-Employed
06.2014 - Current
Bachelor of Arts -
Rollins College
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