Seeking practicum placement in a hospital or healthcare environment. Eager to learn and contribute as a patient advocate. Comfortable adapting to change and supporting team success.
Overview
5
5
years of professional experience
Work History
Intake Team Intern
Combined Arms
09.2023 - Current
Conduct intake interviews with veterans regarding support needs
Connect clients to appropriate agencies and resources
Participate in community outreach through local events
Youth Programs Coach
Momentum Indoor Climbing
02.2024 - Current
Coach youth climbing classes for various ages
Promote teamwork and safe spaces for kids to develop new skills
Mental Health Technician
Austin Oaks Hospital
08.2022 - 08.2023
Facilitated daily activities and therapeutic groups for patients
Managed rounds, vitals, and medical care needs
Assisted with patient interventions to maintain safety
Programs/Operations Specialist
Austin Bouldering Project
11.2021 - 08.2023
Youth programs instructor
Operational needs, customer service, sales, safety, and compliance
Communications Specialist/Transactions Researcher
City Of Austin
05.2020 - 11.2021
Managed inbound communication and employee relations
Reconciled reimbursement costs for Emergency Operations Center
Developed newsletters and correspondence among team members
Residential Treatment Officer/Security Center Coordinator
Travis County
11.2018 - 05.2020
Supervised juvenile residents
Responsible for schedules, paperwork, and safety for residents
Operated facility security by monitoring radio traffic, transitioning residents, and mitigating risk
Education
Master of Social Work -
University of Houston
Houston, TX
05.2025
Bachelor of Arts - Sociology, Criminal Justice
Baylor University
Waco, TX
2018
Dallas Baptist University
Dallas, TX
2015
Affiliations
Member of the Adult Congenital Heart Association (ACHA)
Timeline
Youth Programs Coach
Momentum Indoor Climbing
02.2024 - Current
Intake Team Intern
Combined Arms
09.2023 - Current
Mental Health Technician
Austin Oaks Hospital
08.2022 - 08.2023
Programs/Operations Specialist
Austin Bouldering Project
11.2021 - 08.2023
Communications Specialist/Transactions Researcher
City Of Austin
05.2020 - 11.2021
Residential Treatment Officer/Security Center Coordinator
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Team Lead – Fulfillment Team (Veteran Intake & Support) at Confidential EmployerTeam Lead – Fulfillment Team (Veteran Intake & Support) at Confidential Employer