Claire Cunningham
Chicago,IL
Summary
Dedicated customer advocate with nearly 8 years of experience as a strategic partner in the SaaS industry. Adept at overseeing end-to-end scoping and delivery of solutions, ensuring exceptional customer experience, and optimizing cross-functional collaboration. Self-motivated with a proactive attitude and startup mindset. Acts like an owner.
Overview
10
10
years of professional experience
Work History
Principal Success Manager
Tableau
09.2022 - Current
- Responsible for Tableau enterprise strategic account success; guiding our customers through data culture transformations to maximize the value of their analytics investments.
Yoga Teacher
Embra Studio
08.2022 - 05.2023
- Planned, set up and led yoga classes for beginner through advanced practitioners while developing new skills through continuous study and practice.
Senior Customer Success Manager
Narrative Science
01.2021 - 12.2022
- Account manager on 30+ customer relationships; responsible for both retention and revenue growth consistently achieving 90% net retention goals.
- Designed and optimized the customer journey from pre-sales to implementation to adoption and value capture.
- Supported pre-sales efforts as a product SME by providing customized solution consulting that ensured post-sale implementation success.
- Coached and mentored team members to promote productivity, accuracy, and commitment to excellent service.
Professional Services Manager
Narrative Science
08.2018 - 09.2019
- Managed portfolio of up to 15 concurrent client projects while supervising team in respect to milestones, activities, and goals.
- Professional Services liaison to external audiences through various pre-sales activities including implementation proposals and POCs.
- Communicated with business stakeholders and IT leadership to facilitate awareness of progress, risks and results.
- Directed recruitment and hiring of well-qualified candidates to fill key positions.
Solutions Consultant
Narrative Science
11.2016 - 08.2018
- Responsible for the documentation, development, and implementation of highly customized API solutions.
- Performed proof of concept demonstrations, instructing potential customers on benefits of our products.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
Media Planner
Crispin Porter + Bogusky
07.2014 - 11.2016
- Developed integrated campaign strategies, incorporating media outreach initiatives across multiple verticals to create unified branding.
- Analyzed campaign performance to spot trends, test strategies and optimize plans.
Account Coordinator
Match Marketing Group
04.2013 - 05.2015
- Facilitated weekly status reports, project documentation and client billing.
Education
Bachelor of Arts - Organizational Communication
University of Kentucky
Lexington, KY12.2012
Skills
- SaaS Strategy & Execution
- Account & Project Management
- Stakeholder Communication
- Technology Proficiency
Timeline
Principal Success Manager
Tableau
09.2022 - Current
Yoga Teacher
Embra Studio
08.2022 - 05.2023
Senior Customer Success Manager
Narrative Science
01.2021 - 12.2022
Professional Services Manager
Narrative Science
08.2018 - 09.2019
Solutions Consultant
Narrative Science
11.2016 - 08.2018
Media Planner
Crispin Porter + Bogusky
07.2014 - 11.2016
Account Coordinator
Match Marketing Group
04.2013 - 05.2015
Bachelor of Arts - Organizational Communication
University of Kentucky
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