Claire Dendy
Knoxville,TN
Summary
Personable and dedicated customer service representative with experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Admissions Ambassador
Pellissippi
Knoxville, Tennessee
08.2025 - 08.2026
- Guided prospective students through the admissions process and answered inquiries.
- Organized campus tours and information sessions, providing prospective applicants with valuable insights into college life.
- Maintained accurate records of student interactions and application statuses, ensuring timely follow-up and support.
Barista
Brewtopia
01.2025
- Maintained cleanliness and organization of coffee shop to enhance customer experience.
- Engaged customers to provide exceptional service and personalized beverage recommendations.
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and brewing equipment efficiently.
Shift Lead
Chunky Monkey Ice Cream Shop
01.2024
- Managed daily operations during peak seasons to ensure smooth service delivery
- Trained new employees and organized team during rushes to optimize workflow
- Supervised team members during busy shifts to ensure efficient service.
- Trained new staff on ice cream preparation and customer interaction techniques.
- Managed inventory levels and restocked supplies as needed throughout the day.
Server
Stardust Marina
01.2023
- Greeted customers, answered inquiries, and recommended specials, enhancing customer experience and driving sales.
- Demonstrated enthusiasm and expertise in restaurant menu, providing customers with tailored recommendations.
- Provided excellent customer service in a fast-paced marina environment.
- Took orders and served food and beverages to guests efficiently.
- Maintained cleanliness and organization of dining areas and service stations.
Food Runner
Sequoyah Marina & Restaurant
01.2022
- Monitored inventory levels and notified management of supply needs.
- Assisted servers with managing orders and fulfilling guest requests.
- Delivered food orders promptly to tables, ensuring customer satisfaction.
- Assisted servers in maintaining cleanliness and organization of dining areas.
- Communicated effectively with kitchen staff to ensure timely order preparation.
Education
Bachelor of Arts - Public Relations
University of Tennessee
Knoxville, TN07-2028
General Associate of Science - Business & Marketing
Pellissippi State Community College
Knoxville, TN01-2026
Skills
- Customer service
- Point-of-sale system
- Product knowledge
- Time management
- Teamwork and collaboration
- Interpersonal skills
Timeline
Admissions Ambassador
Pellissippi
08.2025 - 08.2026
Barista
Brewtopia
01.2025
Shift Lead
Chunky Monkey Ice Cream Shop
01.2024
Server
Stardust Marina
01.2023
Food Runner
Sequoyah Marina & Restaurant
01.2022
Bachelor of Arts - Public Relations
University of Tennessee
General Associate of Science - Business & Marketing
Pellissippi State Community College