Claire Duren
Summary
Dynamic Customer Success Manager with a proven track record at SHI, excelling in account management and strategic communications. Enhanced client engagement through effective onboarding and relationship building. Skilled in driving measurable results while fostering long-term partnerships, ensuring high levels of customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Microsoft Customer Success Manager
SHI
02.2020 - Current
- Manage timely renewals for 35 Microsoft EA clients in San Francisco Bay Area.
- Serve as main Microsoft contact, ensuring customer satisfaction and issue resolution.
- Collaborate weekly with SHI and Microsoft teams to identify service and upsell opportunities.
- Drive Azure adoption and professional services to enhance client engagement.
- Achieve measurable results in customer relationship management and technology adoption.
Microsoft Solutions Specialist
SHI
08.2019 - 02.2020
- Implemented Microsoft solutions to enhance client operations, resulting in improved workflow efficiency and client satisfaction.
- Fostered a positive client environment through effective communication, building trust and long-term partnerships.
Inside Account Executive
SHI
08.2016 - 08.2019
- Responsible for managing the relationship between SHI & SMB customers in the Kentucky/Tennessee region, focusing on co-selling with partners & providing value
- Organized & maintained a pipeline of deals on a monthly basis reaching upwards of 500k
- Attended weekly / monthly trainings to stay updated on the market & sharpen my technical accumen
Education
Bachelor of Arts - Psychology
University of Arkansas
Fayetteville, AR08-2016
Skills
- Customer onboarding
- Account management
- Strategic communications
- Sales proficiency
Certification
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft 365 Certified: Fundamentals
- Microsoft Certified: Azure Fundamentals
Timeline
Microsoft Customer Success Manager
SHI
02.2020 - Current
Microsoft Solutions Specialist
SHI
08.2019 - 02.2020
Inside Account Executive
SHI
08.2016 - 08.2019
Bachelor of Arts - Psychology
University of Arkansas
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