Scott Bensen
Austin,TX
Summary
Dynamic Customer Success Manager with a proven track record at SHI International Corp., excelling in customer account management and relationship building. Spearheaded strategic initiatives that drove revenue growth and enhanced client satisfaction. Adept at optimizing client services and mentoring teams, with a strong focus on M365 and Azure adoption.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Microsoft Customer Success Manager
SHI International Corp.
Austin, TX
10.2019 - Current
Oversaw retention and expansion of Microsoft business with current customers. Managed financial events for licensing contracts to enhance customer agreements. Developed strategic roadmaps for product adoption and guided customers through their cloud implementation journey. Focused on both M365 and Azure services, I would help delegate technical resources to help customer plan their adoption in both areas.
Microsoft Solution Specialist
SHI International Corp.
Austin, TX
03.2018 - 09.2019
Took Lead in helping SHI Account Executive's manage their customers Microsoft Licensing. Actively managed customer's financial events for their Microsoft agreements, with an emphasis on adopting new buying programs released by Microsoft (CSP.) With license guidance and focus on M365 and Azure initiatives, we worked on helping SMB customers expand their usage in Microsoft.
Senior Inside Account Executive
SHI International
Austin, TX
02.2014 - 02.2018
- Cultivated strong relationships with key accounts to drive customer satisfaction and retention.
- Developed strategic account plans to align with client goals and enhance revenue opportunities.
- Coordinated cross-functional teams to ensure seamless execution of client projects and initiatives.
- Analyzed market trends to identify growth opportunities and recommend solutions tailored to client needs.
Education
BBA - Marketing
Texas State University
San Marcos, Texas, TXSkills
- Customer account management
- Customer relationship building
- Client service optimization
- Training and mentoring
- Revenue growth
- Sales proficiency
- Teamwork and collaboration
- Process improvement
- Time management
Certification
Microsoft Certified Professional (MCP)
Azure Fundamentals (AZ-900)
Microsoft 365 FUndamentals (MS-900)
Security, Compliance and Identity Fundamentals (SC-900)
Power Platform Fundamentals (PL-900)
Azure AI Fundamentals (AI-900)
Timeline
Microsoft Customer Success Manager
SHI International Corp.
10.2019 - Current
Microsoft Solution Specialist
SHI International Corp.
03.2018 - 09.2019
Senior Inside Account Executive
SHI International
02.2014 - 02.2018
BBA - Marketing
Texas State University