Claire Duren
Austin,TX
Summary
Dynamic manager with a proven track record in team leadership, strategic planning, and organizational excellence. Expertise in empowering employees to take ownership of daily operations while effectively addressing customer needs. Committed to fostering a culture of continuous improvement through diligent training and mentorship, consistently driving results and enhancing team performance.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Manager - Microsoft Solutions
SHI
07.2025 - Current
- Lead a team of Microsoft sellers to drive cloud consumption revenue growth and retention of current SHI Microsoft Solutions customers
- Developed training programs to onboard new hires, fostering skill growth and team cohesion.
- Implemented performance metrics to track progress and drive continuous improvement initiatives.
- Work closely with SHI Sales management to ensure alignment with sales priorities
- Build a working relationship with Microsoft account teams to drive engagement across organizations
Microsoft Customer Success Manager
SHI
02.2020 - 07.2025
- Manage timely renewals for 35 Microsoft EA clients in San Francisco Bay Area.
- Serve as main Microsoft contact, ensuring customer satisfaction and issue resolution.
- Collaborate weekly with SHI and Microsoft teams to identify service and upsell opportunities.
- Drive Azure adoption and professional services to enhance client engagement.
- Achieve measurable results in customer relationship management and technology adoption.
Microsoft Solutions Specialist
SHI
08.2019 - 02.2020
- Implemented Microsoft solutions to enhance client operations, resulting in improved workflow efficiency and client satisfaction.
- Fostered a positive client environment through effective communication, building trust and long-term partnerships.
Inside Account Executive
SHI
08.2016 - 08.2019
- Responsible for managing the relationship between SHI & SMB customers in the Kentucky/Tennessee region, focusing on co-selling with partners & providing value
- Organized & maintained a pipeline of deals on a monthly basis reaching upwards of 500k
- Attended weekly / monthly trainings to stay updated on the market & sharpen my technical accumen
Education
Bachelor of Arts - Psychology
University of Arkansas
Fayetteville, AR08-2016
Certification
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft 365 Certified: Fundamentals
- Microsoft Certified: Azure Fundamentals
Timeline
Manager - Microsoft Solutions
SHI
07.2025 - Current
Microsoft Customer Success Manager
SHI
02.2020 - 07.2025
Microsoft Solutions Specialist
SHI
08.2019 - 02.2020
Inside Account Executive
SHI
08.2016 - 08.2019
Bachelor of Arts - Psychology
University of Arkansas