Claire Ford
Wolfforth,TX
Summary
I have a passion for caring for animals and wish to continue learning and improving my skills so that I may progress from bathing to continue learning to cut and groom. I have spent time working under a groomer, but for the last several month I have been working in the department by myself.
Overview
3
3
years of professional experience
Work History
Professional Dog Bather
Pets Supplies Plus
11.2023 - Current
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Demonstrated knowledge of various breed-specific grooming requirements, ensuring proper care for each individual dog.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Conducted regular equipment maintenance checks to ensure safe and efficient operation of bathing stations, leading to fewer disruptions in daily workflow.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Flower Arranger
Market Street
04.2023 - 05.2024
- Managed inventory levels effectively, reducing waste through proper storage techniques and timely usage of perishable items.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Streamlined order processing by implementing an efficient system for tracking orders, resulting in improved accuracy and timely deliveries.
Barista Shift Lead
Starbucks, Market Street
09.2021 - 06.2022
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Served consistent portions following recipes and control standards.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Monitored food inventory and supplies to prevent waste.
Education
Dog Grooming Certificate
International Open Academy
Online Schooling11-2022
High School Diploma -
Penn Foster
Online Schooling05-2021
Skills
- Proper Bathing Techniques
- Strong Communication Skills
- Empathy for Animals
- Nail trimming proficiency
- Gentle Handling
- Patience and Calmness
- Sanitation and Cleanliness
- Shampoo and Conditioner Selection
Timeline
Professional Dog Bather
Pets Supplies Plus
11.2023 - Current
Flower Arranger
Market Street
04.2023 - 05.2024
Barista Shift Lead
Starbucks, Market Street
09.2021 - 06.2022
Dog Grooming Certificate
International Open Academy
High School Diploma -
Penn Foster
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