Claire Gardulski

American Avenue Properties | Remote Nationwide Portfolio
(Affordable Housing • Tech-Driven Leasing • High-Volume Screening)

• Reviewed and approved lease applications, streamlining underwriting processes and reducing turnaround time without sacrificing accuracy
• Conducted comprehensive resident screenings, including financial, credit, and employment verifications, in compliance with company and fair housing standards
• Collaborated across departments to resolve application discrepancies, improve data accuracy, and ensure smooth lease execution and onboarding
• Prevented fraudulent applications by using fraud detection tools and detailed applicant reviews, reducing risk and maintaining regulatory compliance
• Cut application processing time by 3–5 days by accelerating final leasing decisions and improving workflow efficiency
• Minimized legal exposure by ensuring full compliance with internal policies and federal housing regulations, reducing documentation errors and potential disputes

Marketplace Homes | Remote | Nationwide Portfolio

• Managed the entire leasing lifecycle across a national portfolio, from application intake and underwriting to lease signing, move-in coordination, and renewal
• Verified applicant income, credit, employment, and background checks to assess risk and ensure full compliance with Fair Housing and company policies
• Acted as a key liaison with property owners and investors, providing market insights on pricing strategy, tenant placement, and property exposure
• Collaborated with affordable housing programs, ensuring eligibility requirements and lease compliance across various state guidelines
• Conducted minor accounting tasks such as rent adjustments, ledger reconciliation, and lease charges to support accurate financial reporting
• Spearheaded targeted leasing campaigns to boost visibility and reduce vacancy, resulting in higher application volume and faster occupancy
• Increased retention and reduced turnover by managing smooth move-ins, proactive renewals, and responsive tenant support throughout tenancy

University of Michigan Housing | Ann Arbor, MI
(Student Housing + Select Commercial Units)

• Led the full leasing cycle across student, single-family, multifamily, and select commercial properties, including applications, renewals, move-ins, and tenant communication
• Modernized all leasing operations, transitioning the company from a DOS-based system to a full digital platform with online applications, e-signatures, video tours, and online rent payments
• Reduced application processing time by 50% by replacing paper-based workflows with streamlined digital processes, improving efficiency and reducing delays
• Developed and implemented 3D virtual tours for every property, increasing remote applicant engagement and expanding reach during pre-leasing seasons
• Strengthened resident screening practices by leading underwriting efforts, improving financial and background review standards, and reducing tenant default rates
• Created and managed an organized system for lease tracking, approval workflows, and document compliance, ensuring operational consistency and legal accuracy
• Provided light support for commercial lease renewals and tenant communications, gaining exposure to cross-sector property operations