Claire Goedde
Pura Vida Miami
North Miami Beach
11
years of professional experience
Experienced with content creation, community management, and audience engagement. Utilizes creative strategies to generate engaging and relevant content. Track record of leveraging analytics to optimize social media performance and drive brand growth.
Work History
Social Media Content Creator
5 Years 10 Months- Created viral videos on my personal social media accounts.
- Developed creative content based on trends and audience interests.
- Worked with brands to create content featuring their products.
- Utilized social media and AI tools for efficient content creation and editing.
Customer Service Specialist
4 Years 4 Months- Addressed customer inquiries and concerns through live chat and email.
- Facilitated Uber refunds for delivery issues.
- Crafted tailored responses for reviews on Google, Yelp, and TripAdvisor.
- Engaged with customers on Instagram by managing messages and comments.
Hostess
3 Months- Greeted guests and seated them quickly to enhance their dining experience.
- Verified reservations and communicated wait times to ensure customer satisfaction.
- Maintained cleanliness and organization of dining area to support efficient service.
Secret Shopper
2 Years 4 Months- Monitored employees' performance at beachfront properties to ensure quality service delivery.
- Compiled daily reports for management on customer experience insights to inform service improvements.
- Conducted discreet guest experience evaluations to assess service quality, cleanliness, and overall presentation.
Education
Certified Holistic Health Coach
Associate of Arts - Interior Design
Skills
Social Media Content Creation
Short-Form Video Editing
Trend Research
Brand Collaborations
AI Tools for Content Creation
Creative Thinking
Timeline
Customer Service Specialist
Pura Vida Miami
06.2022 - CurrentRead More
Social Media Content Creator
Independent
12.2020 - CurrentRead More
Hostess
Bloomingdale's
05.2019 - 08.2019Read More
Secret Shopper
Boucher Brothers
01.2016 - 05.2018Read More
Santa Fe College
Associate of Arts from Interior Design
Read More
Institute For Integrative Nutrition
Certified Holistic Health Coach
Read More